Fleet Operations Shift Supervisor: Driver Coaching

Alto; Dallas (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

Alto in Dallas is seeking a Shift Supervisor to oversee a team of drivers, dispatchers, and service agents, allocating vehicles, coaching staff, and upholding safety and service standards across daily operations. The role focuses on building a high-performing, customer‑centric operation and ensuring efficient fleet utilization.

You will monitor attendance, coordinate vehicle maintenance with external vendors, supervise fleet cleaning, and analyze metrics to drive data‑driven decisions that

Qualifications

• Proven leadership or supervisory experience.
• Strong organizational and decision-making skills.
• Ability to analyze metrics and adjust operations.
• Excellent communication for coaching and team management.

Responsibilities

• Vehicle Assignments: Assign vehicles to drivers based on operational needs and ensure optimal utilization.
• Driver Coaching: Train and guide drivers to improve safety practices and provide excellent customer service.
• Performance Management: Monitor driver attendance and address infractions related to attendance, conduct, or performance.
• Demand Management: Analyze vehicle occupancy metrics and adjust the number of vehicles on the road to meet customer demand.
• Fleet Maintenance Oversight: Coordinate maintenance with external vendors and ensure vehicles are in top condition.
• Fleet Cleaning Supervision: Oversee the team responsible for cleaning and preparing the vehicle fleet.

Skills

Leadership

Operations management

Analytics

Communication

Fleet knowledge

Tools

Dispatch software

GPS/navigation apps

Job description

Alto in Dallas is seeking a Shift Supervisor to oversee a team of drivers, dispatchers, and service agents, allocating vehicles, coaching staff, and upholding safety and service standards across daily operations. The role focuses on building a high-performing, customer‑centric operation and ensuring efficient fleet utilization.

You will monitor attendance, coordinate vehicle maintenance with external vendors, supervise fleet cleaning, and analyze metrics to drive data‑driven decisions that