Fleet Operations Lead – Technician Coach & SOP Champion

Lever, Inc.

Phoenix (AZ)

On-site

USD 72,000 - 88,000

Full time

8 days ago
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Job summary

Zoox is seeking a Senior Team Lead, Fleet Support for Base Operations to manage day-to-day vehicle maintenance while shaping the foundation of Zoox’s Base Operations. You will blend hands-on diagnostics with shop-level leadership, guiding technicians and ensuring readiness, safety, and strategic deployment of our Robotaxi fleet.

You will champion operational excellence, scale-readiness, and standardization across the workshop network, implementing SOPs, EH&S and 5S standards, and communicating

Qualifications

  • 8+ years hands-on automotive technician experience.
  • 4+ years of people leadership experience in technical environments.
  • Experience implementing SOPs and standard work in complex technical settings.
  • Strong EH&S compliance knowledge and 5S methodologies.
  • Extensive knowledge of automotive systems, diagnostics, parts, and tools.
  • Willingness to travel locally and nationally (50%+), with a clean driving record.

Responsibilities

  • Lead the full team lifecycle: staffing, onboarding, and performance management.
  • Coach technicians and leads; establish expectations and succession plans.
  • Develop and enforce SOPs across inspections, maintenance, and upgrades.
  • Use data and root-cause analysis to improve throughput and uptime.
  • Ensure tools, parts, and facilities are standardized and ready.
  • Advise on safety and 5S; drive a culture of continuous improvement.
  • Define KPIs for fleet readiness, quality, and downtime; drive accountability.
  • Collaborate with Engineering, Test, and Facilities to align on roadmaps.
  • Translate high-level goals into practical floor plans for scale and new sites.

Skills

Team leadership
Fleet operations
SOP development
EH&S compliance
5S methodology
CAN/LIN knowledge
Data-driven decisions
Technical escalation
Hiring & onboarding

Education

Bachelor's degree

Tools

CAN/LIN wiring
Soldering
Automotive test equipment

Job description

Zoox is seeking a Senior Team Lead, Fleet Support for Base Operations to manage day-to-day vehicle maintenance while shaping the foundation of Zoox’s Base Operations. You will blend hands-on diagnostics with shop-level leadership, guiding technicians and ensuring readiness, safety, and strategic deployment of our Robotaxi fleet.

You will champion operational excellence, scale-readiness, and standardization across the workshop network, implementing SOPs, EH&S and 5S standards, and communicating

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