Fleet Operations Lead – Technician Coach & SOP Champion

Lever, Inc.; Phoenix (AZ); On-site; USD 72,000 - 88,000; Full time

Job summary

Zoox is seeking a Senior Team Lead, Fleet Support for Base Operations to manage day-to-day vehicle maintenance while shaping the foundation of Zoox’s Base Operations. You will blend hands-on diagnostics with shop-level leadership, guiding technicians and ensuring readiness, safety, and strategic deployment of our Robotaxi fleet.

You will champion operational excellence, scale-readiness, and standardization across the workshop network, implementing SOPs, EH&S and 5S standards, and communicating

Qualifications

• 8+ years hands-on automotive technician experience.
• 4+ years of people leadership experience in technical environments.
• Experience implementing SOPs and standard work in complex technical settings.
• Strong EH&S compliance knowledge and 5S methodologies.
• Extensive knowledge of automotive systems, diagnostics, parts, and tools.
• Willingness to travel locally and nationally (50%+), with a clean driving record.

Responsibilities

• Lead the full team lifecycle: staffing, onboarding, and performance management.
• Coach technicians and leads; establish expectations and succession plans.
• Develop and enforce SOPs across inspections, maintenance, and upgrades.
• Use data and root-cause analysis to improve throughput and uptime.
• Ensure tools, parts, and facilities are standardized and ready.
• Advise on safety and 5S; drive a culture of continuous improvement.
• Define KPIs for fleet readiness, quality, and downtime; drive accountability.
• Collaborate with Engineering, Test, and Facilities to align on roadmaps.
• Translate high-level goals into practical floor plans for scale and new sites.

Skills

Team leadership

Fleet operations

SOP development

EH&S compliance

5S methodology

CAN/LIN knowledge

Data-driven decisions

Technical escalation

Hiring & onboarding

Education

Bachelor's degree

Tools

CAN/LIN wiring

Soldering

Automotive test equipment

Job description

Zoox is seeking a Senior Team Lead, Fleet Support for Base Operations to manage day-to-day vehicle maintenance while shaping the foundation of Zoox’s Base Operations. You will blend hands-on diagnostics with shop-level leadership, guiding technicians and ensuring readiness, safety, and strategic deployment of our Robotaxi fleet.

You will champion operational excellence, scale-readiness, and standardization across the workshop network, implementing SOPs, EH&S and 5S standards, and communicating