Fleet Operations & Dispatch Manager

Hogan Transportation; Bridgeton (MO); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Hogan Transportation, part of the Enterprise Mobility portfolio, seeks an experienced dispatch leader in Bridgeton, MO. You will oversee daily dispatching, load planning, route utilization, and DOT compliance, serving as the main customer contact and driving KPI reporting and payroll confirmation.

Driver coaching for retention is a key focus. The ideal candidate has 10+ years in transportation, 5+ years developing managers and managing to a P&L, excellent verbal and written communication, and

Formación

• Bachelor’s degree strongly preferred
• 10+ years in the transportation industry
• 5+ years developing talent in managers
• 5+ years managing to a P&L
• Excellent communication skills, both verbal and written
• AS400, Omnitracs, TMW and Geotab experience preferred
• Excellent organizational and planning skills
• Proficient in Microsoft products including Word, Excel and PowerPoint.

Responsabilidades

• Confer with customers or supervising personnel to address questions, problems, or equipment.
• Monitor and respond to all incoming communication (phone, email, etc.) in a timely manner.
• Monitor personnel and driver utilization to coordinate service and schedules.
• Driver coaching in the areas of employee retention, customer satisfaction and service, safety awareness and worker' compensation management.
• Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using Qualcomm devices or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Prepare daily work and run schedules.
• Review daily load plans put together by managers to make sure it is feasible.
• Oversee the monitoring of personnel and driver utilization to coordinate service and schedules while maintaining DOT compliance.
• Oversee all communication within specifically assigned customer base. Build a rapport with the local customer contact through meetings, entertainment, and personal interactions.
• Monitor and ensure driver logs are completed and accurate.
• Oversee the scheduling of equipment maintenance.
• Maintain KPI's and present both internally to Hogan and externally to customer.

Descripción del empleo

Hogan Transportation, part of the Enterprise Mobility portfolio, seeks an experienced dispatch leader in Bridgeton, MO. You will oversee daily dispatching, load planning, route utilization, and DOT compliance, serving as the main customer contact and driving KPI reporting and payroll confirmation.

Driver coaching for retention is a key focus. The ideal candidate has 10+ years in transportation, 5+ years developing managers and managing to a P&L, excellent verbal and written communication, and