Senior Dispatch & Logistics Operations Manager

Hogan; Bridgeton (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Hogan Transportation, part of the Enterprise Mobility portfolio, seeks a seasoned dispatcher/operations professional to manage daily dispatching, load planning, and route utilization across North America. You will be the main customer contact, ensuring DOT safety compliance, monitoring maintenance, and providing KPI reporting and payroll confirmation.

Driver coaching is a key focus to improve retention. Ideal candidate has extensive transportation experience, strong communication skills, and

Qualifications

• Bachelor’s degree strongly preferred.
• 10+ years in the transportation industry.
• 5+ years developing talent in managers.
• 5+ years managing to a P&L.
• Excellent communication skills, both verbal and written.
• AS400, Omnitracs, TMW and Geotab experience preferred.
• Excellent organizational and planning skills.
• Proficient in Microsoft products including Word, Excel and PowerPoint.

Responsibilities

• Confer with customers or supervising personnel to address questions, problems, or equipment.
• Monitor and respond to all incoming communication in a timely manner.
• Monitor personnel and driver utilization to coordinate service and schedules.
• Driver coaching in the areas of employee retention, customer satisfaction and service, safety awareness and worker's compensation management.
• Schedule or dispatch drivers to appropriate locations, according to customer requests, specifications, or needs, using Qualcomm devices or telephones.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Prepare daily work and run schedules.
• Review daily load plans to ensure feasibility.
• Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Review invoices and turn them in on time.
• Arrange for necessary repairs to restore service and schedules.
• Communicate to drivers load information, advances, maintenance coordination and safety procedures.
• Responsible for assigned fleet of tractors and drivers for on-time pickup and delivery, route compliance and cost control.
• Ensure employee payroll is accurate and submitted timely.
• Plan and execute backhaul plan according to account requirements.
• Ensure company policies are followed (fatigue, cell phone, reporting of accidents).
• Oversee scheduling and dispatch of drivers to locations to maintain service and trace.

Skills

Communication

Talent development

P&L management

Education

Bachelor's degree strongly preferred

Tools

AS400

Omnitracs

TMW

Geotab

Job description

Hogan Transportation, part of the Enterprise Mobility portfolio, seeks a seasoned dispatcher/operations professional to manage daily dispatching, load planning, and route utilization across North America. You will be the main customer contact, ensuring DOT safety compliance, monitoring maintenance, and providing KPI reporting and payroll confirmation.

Driver coaching is a key focus to improve retention. Ideal candidate has extensive transportation experience, strong communication skills, and