Fleet Operations & Customer Support Specialist

Atrium Staffing; Quakertown (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC is seeking a Customer Service Representative for a fleet maintenance software client. The role involves supporting customers, vendors, and service providers through the maintenance process, with hours 11 AM to 8 PM and one weekend day.

Ideal candidates have at least one year of customer service experience, strong communication, and proficient in Microsoft Office; responsibilities include handling calls, reviewing estimates, scheduling maintenance, and ensuring timely repairs.

Qualifications

• At least one year of customer service experience.
• Strong customer service and communication skills.
• Excellent attention to detail and accurate typing ability.
• Professional judgment and the ability to handle tasks with urgency.
• Strong computer skills, including Microsoft Office Suite (Excel, Word, and Outlook).
• Ability to learn and use software systems effectively.
• Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

• Handle up to 100 inbound calls per day.
• Review estimates and invoices to identify cost savings and determine warranty applicability.
• Schedule preventative maintenance for light-, medium-, and heavy-duty equipment.
• Monitor service providers to support accurate, timely repair completion.
• Issue purchase order numbers and service approvals.
• Support vendor optimization and help align vendor costs during onboarding.
• Provide professional, responsive service to customers and the vendor network.
• Use Microsoft Word, Excel, Outlook, and other computer systems to document and coordinate activities.

Skills

Customer service

Communication

Typing

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Atrium Staffing LLC is seeking a Customer Service Representative for a fleet maintenance software client. The role involves supporting customers, vendors, and service providers through the maintenance process, with hours 11 AM to 8 PM and one weekend day.

Ideal candidates have at least one year of customer service experience, strong communication, and proficient in Microsoft Office; responsibilities include handling calls, reviewing estimates, scheduling maintenance, and ensuring timely repairs.