Fleet Service Coordinator & Customer Support

Talentify; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

FleetPride is seeking a Customer Service Representative in the Houston area to organize equipment services and schedule technicians to cover workload demands. You will work with a team of fleet service technicians and maintain clear communication between customers and field staff.

The role requires detail orientation, strong communication, and the ability to multitask in a fast-paced environment. You will support sales opportunities, provide estimates, and handle paperwork efficiently in a

Qualifications

• Must be detail oriented with solid communication skills.
• Ability to multitask and support fast-paced demands; strong work ethic.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve goals.
• Support sales initiatives to achieve target goals and growth objectives.

Responsibilities

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication between customer and fleet service technicians.
• Update fleet service coordinators and service writers about status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing promptly.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work and locate additional service opportunities.
• Assist with building technician schedules for daily work.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on time to meet deadlines.
• Participate in on-call or after-hours coverage as needed.
• Maintain upkeep and cleanliness of work areas.
• Follow company safety & security guidelines.
• Attendance and punctuality are essential.
• Other duties as needed.
• Stand up to 30 minutes, lift up to 40lbs.

Skills

Teamwork

Scheduling

Communication

Microsoft Office

Customer service

Multitasking

Attention to detail

Sales support

On-call readiness

Safety awareness

Education

Detail oriented

Solid communication skills

Multitask in fast-paced environment

Exceptional customer service

Microsoft Office proficiency

Sales support abilities

Tools

Microsoft Office

Job description

FleetPride is seeking a Customer Service Representative in the Houston area to organize equipment services and schedule technicians to cover workload demands. You will work with a team of fleet service technicians and maintain clear communication between customers and field staff.

The role requires detail orientation, strong communication, and the ability to multitask in a fast-paced environment. You will support sales opportunities, provide estimates, and handle paperwork efficiently in a