Fleet Maintenance Coordinator II

Mike Albert Fleet Solutions; Cincinnati (OH); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Mike Albert Fleet Solutions seeks a coordinator to manage fleet vehicle repairs and related services. You will authorize repairs, manage short-term rentals, and communicate with customers and vendors to ensure timely, cost-effective service.

The role requires ASE certification, at least three years in vehicle repair, and a High School Diploma or equivalent. A hybrid schedule (two days remote) with rotating Saturdays is offered, along with strong computer skills and cost-awareness.

Qualifications

• Minimum three years of experience in vehicle repair industry.
• ASE certification is required.
• High School Diploma or equivalent.

Responsibilities

• Receive calls from Fleet Vendors or service facilities to grant repair authorization.
• Approve short-term rental of vehicle during service.
• Answer customer phone calls in a timely and professional manner.
• Issue vehicle repair purchase orders for Fleet Maintenance customers.
• Investigate and negotiate prices on PO requests for parts, labor, and rental cars for best pricing.
• Submit repair claims under manufacturer warranty when applicable.
• Coordinate glass replacement.
• Serve as emergency road service liaison between customer and vendor.
• Provide excellent customer service to customers and vendors.

Education

High School Diploma

ASE certification

Vehicle Technician program (preference)

Tools

Outlook

Word

Excel

Job description

Ensure Corporate Fleet Vehicles, driven by our clients, are maintained and repaired timely and in a cost effective manner.

RESPONSIBILITIES:

• Receives incoming calls from Fleet Vendors or service facilities to grant authorization to repair fleet vehicles
• Approve short term rental of vehicle during the time the company vehicle is in service.
• Answers customer phone calls in a timely and professional manner.
• Issues vehicle repair purchase orders for Fleet Maintenance customers.
• Investigates and negotiates prices on purchase order requests pertaining to parts, labor, and rental cars etc. for best available pricing.
• Submits any repair claims, which might be covered by manufacturer warranty.
• Coordinate glass replacement
• Emergency road service liaison between customer and vendor
• Provide excellent customer service to customers (internal & external) and vendors.

REQUIREMENTS:

• Minimum Three years of experience in vehicle repair industry
• Preference for graduation from Vehicle Technician program
• High School Diploma or equivalent
• ASE certification required
• After training will work a hybrid schedule (two days work from home) and rotating schedule to that includes Saturdays.
• Possess understanding of mechanical repair work costs
• Ability to analyze situation on a case by case basis and make decisions accordingly
• Ability to understand and research materials in electronic repair manuals
• Good verbal communication skills in order to interact with internal and external customers and repair shops.
• Excellent customer service and time management skills.
• Strong Computer skills and working knowledge of Outlook, Word, and Excel.