Customer Service Rep

FleetPride; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

FleetPride is seeking a Customer Service Representative in the Houston area to organize equipment services and schedule technicians to cover workload demands. You will work with a team of fleet service technicians and maintain clear communication between customers and field staff.

The role requires detail orientation, strong communication, and the ability to multitask in a fast-paced environment. You will support sales opportunities, provide estimates, and handle paperwork efficiently in a

Qualifications

• Must be detail oriented with solid communication skills.
• Ability to multitask and support fast-paced demands; strong work ethic.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve goals.
• Support sales initiatives to achieve target goals and growth objectives.

Responsibilities

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication between customer and fleet service technicians.
• Update fleet service coordinators and service writers about status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing promptly.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work and locate additional service opportunities.
• Assist with building technician schedules for daily work.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on time to meet deadlines.
• Participate in on-call or after-hours coverage as needed.
• Maintain upkeep and cleanliness of work areas.
• Follow company safety & security guidelines.
• Attendance and punctuality are essential.
• Other duties as needed.
• Stand up to 30 minutes, lift up to 40lbs.

Skills

Teamwork

Scheduling

Communication

Microsoft Office

Customer service

Multitasking

Attention to detail

Sales support

On-call readiness

Safety awareness

Education

Detail oriented

Solid communication skills

Multitask in fast-paced environment

Exceptional customer service

Microsoft Office proficiency

Sales support abilities

Tools

Microsoft Office

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

Customer Service Representative is to assist with organizing equipment services and repairs and scheduling technicians to cover workload demands.

Required Competencies

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication channels between customer and fleet service technicians.
• Consistently update fleet service coordinators and service writers about the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Assist with building technician schedules for work daily.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on timely basis to fulfill required deadlines.
• Participate in on-call or after-hours coverage as need.
• Upkeep and cleanliness of work areas.
• Follow company safety & security guidelines
• Attendance and punctuality are essential functions of this job.
• Other duties as needed.
• Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.

Required Qualifications and Education

• Must be detail oriented and have solid communication skills.
• Ability to multitask and support the fast-paced demands of our business.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve established goals.
• Support sales initiatives to achieve target goals and growth objectives.

WORKING CONDITIONS

This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
• Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.