Fleet Maintenance Scheduler and Customer Liaison

Socket.dev; Las Vegas (NV); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Shift differential $3/hour

Training and development opportunities

Job summary

Penske Truck Leasing/Transportation Solutions in Las Vegas is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to maximize efficiency and customer satisfaction.

Pay is $26.00/hour with a 6:00AM - 2:30PM, Monday to Friday schedule. The role includes shift differential opportunities, competitive benefits, and training to grow your career within a global transportation leader.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with Penske management instructions
• The associate must adhere to DOT, OSHA, and all Penske safety and maintenance policies

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills, and hours
• Communicate with customers for maintenance updates and scheduling changes
• Ensure Penske Rental units are maintained and ready for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule adherence for outside work
• Provide customer service to ensure satisfaction and repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Perform other projects and tasks as assigned by supervisor
• Move and handle materials safely and work at heights as required

Skills

Customer service

Mechanical experience

Supervisory experience

Scheduling software

Safety compliance

Education

High School diploma or equivalent

ASE certification

Associate/Bachelor's degree preferred

Job description

Penske Truck Leasing/Transportation Solutions in Las Vegas is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan to maximize efficiency and customer satisfaction.

Pay is $26.00/hour with a 6:00AM - 2:30PM, Monday to Friday schedule. The role includes shift differential opportunities, competitive benefits, and training to grow your career within a global transportation leader.