Fleet Maintenance Admin Specialist

Addison Group; Itasca (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group is seeking a detail-oriented Administrative Support Specialist for an onsite role in Itasca, IL. You will coordinate communications, resolve billing discrepancies, maintain records, and track service requests to ensure timely completion.

The ideal candidate is organized, comfortable handling frequent calls, and capable of balancing multiple tasks in a fast-paced office environment. This is an opportunity for those with administrative or customer service experience who enjoy

Qualifications

• 1-3 years of experience in administrative support, customer service, billing, or a similar office-based role.
• High school diploma or equivalent required; an associate degree or additional coursework is preferred.

Responsibilities

• Review billing documentation and invoices for accuracy, research discrepancies, and coordinate follow-up to resolve outstanding items.
• Respond to phone calls and inquiries regarding vehicle repairs, service scheduling, and maintenance updates, directing more complex matters to the appropriate team member.
• Monitor customer requests and service tickets, maintain detailed notes, and follow up to ensure issues are addressed promptly.
• Communicate with repair facilities regarding service progress, parts availability, repair timelines, and vendor participation.
• Enter purchase orders and maintenance-related information into internal systems while ensuring records are complete and accurate.
• Maintain organized files, assist with departmental reporting, distribute incoming mail, and provide general administrative support.
• Track outstanding assignments and prioritize daily tasks to help prevent delays and maintain an efficient workflow.
• Communicate professionally with customers, vendors, and colleagues while providing responsive service and support.

Skills

Attention to detail

Verbal and written communication

Customer service

Time management

Phone handling

Education

High school diploma or equivalent

Associate degree or coursework preferred

Tools

Microsoft Office

CRM platforms

Billing systems

Fleet management software

Job description

Addison Group is seeking a detail-oriented Administrative Support Specialist for an onsite role in Itasca, IL. You will coordinate communications, resolve billing discrepancies, maintain records, and track service requests to ensure timely completion.

The ideal candidate is organized, comfortable handling frequent calls, and capable of balancing multiple tasks in a fast-paced office environment. This is an opportunity for those with administrative or customer service experience who enjoy