Fleet Dispatcher - Calm, Fast Emergency Tow

Midas - Detroit; Southfield (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

ARNAZ Towing in Southeast Michigan seeks a dispatcher to run our board like an air traffic controller: fast, calm, and precise as you dispatch tow trucks, track drivers and jobs in real time, and route calls efficiently.

You will communicate with customers, motor clubs, and insurers, maintain accurate records in Towbook, and flag delays or safety issues before they become bigger problems; overnight or rotating shifts may be required.

Qualifications

• Prior dispatch experience (towing, trucking, delivery, or emergency services) preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communicator — on the phone and under pressure.

Responsibilities

• Answer incoming calls and dispatch tow trucks to the right location, fast.
• Track every driver and job in real time — location, ETA, and status.
• Route jobs efficiently based on driver location, truck type, and priority.
• Follow up to confirm each job is completed and the customer is taken care of.
• Communicate professionally with customers, drivers, and motor club/insurance partners (AAA and others).
• Keep accurate records in our dispatch system (Towbook).
• Flag problems — delays, disputes, safety issues — before they become bigger problems.

Skills

Dispatch experience

Road knowledge

Calm under pressure

Multitasking

Customer communication

Computer proficiency

Tools

Towbook

Job description

ARNAZ Towing in Southeast Michigan seeks a dispatcher to run our board like an air traffic controller: fast, calm, and precise as you dispatch tow trucks, track drivers and jobs in real time, and route calls efficiently.

You will communicate with customers, motor clubs, and insurers, maintain accurate records in Towbook, and flag delays or safety issues before they become bigger problems; overnight or rotating shifts may be required.