Fleet CX Advocate - Truck Support & Repair Liaison

patsoninc; Gary (IN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life & AD&D

Disability Insurance

FSA

401(k) Match

PTO

Sick Time

Paid Holidays

EAP

Accident Coverage

Critical Illness

Cancer Insurance

Pet Insurance

Identity Theft Insurance

Job summary

TransChicago Truck Group is seeking a Customer Experience (CX) Fleet Advocate to facilitate timely communication and repair progress updates to customers. You will partner with our customer base to provide continuous feedback and access to repairs by coordinating with repair facilities for effective fleet management.

The role focuses on guiding service teams, expediting parts and field support, and ensuring customer satisfaction through proactive communication and education about maintenance,

Qualifications

• 8+ years of sales experience, product support, or technical product knowledge.
• 1+ years of experience as a technical support lead, such as Lead Technician.

Responsibilities

• Review estimates and repairs for correct warranty processing.
• Track failure patterns and pursue resolutions.
• Coordinate expediated parts orders, technical and field support, as needed.
• Meet with customers to explain repairs.
• Train customers on proper maintenance and new technologies.

Skills

Sales experience

Technical product knowledge

Lead technician experience

Job description

TransChicago Truck Group is seeking a Customer Experience (CX) Fleet Advocate to facilitate timely communication and repair progress updates to customers. You will partner with our customer base to provide continuous feedback and access to repairs by coordinating with repair facilities for effective fleet management.

The role focuses on guiding service teams, expediting parts and field support, and ensuring customer satisfaction through proactive communication and education about maintenance,