Corporate Warranty Operations Manager

TransChicago Truck Group; Elmhurst (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Disability Insurance

Flexible Spending Account (FSA)

401(k) with company match

Paid Time Off (PTO)

Paid Sick Time

Paid Holidays

Employee Assistance Program (EAP)

Additional voluntary benefits: Cancer/

Identity Theft Insurance

Job summary

TransChicago Truck Group is seeking a Corporate Warranty Manager to lead a team of warranty administrators across multiple locations. This role focuses on improving warranty recovery, timely processing of warranty repair orders, and managing warranty receivables with a proactive, process-driven approach.

You will collaborate with dealership leadership, parts and service managers, and CICs to implement best practices and training that raise performance and compliance with manufacturer

Qualifications

• 5+ years of industry Warranty Department experience with OEMs.
• Leadership experience with an ability to coach and develop staff.
• Consistently meets deadlines and holds the team accountable to priorities.
• Proven experience maintaining procedures and ensuring compliance with company and manufacturer requirements.

Responsibilities

• Oversee staff for warranty administration department.
• Ensure monthly warranty WIP goals are met by the team.
• Oversee warranty receivable schedules to avoid overaged liabilities.
• Perform periodic audits to ensure manufacturer requirements are met and reduce chargebacks.
• Participate in manufacturer workshops and training courses.
• Collaborate with Service Managers to develop guidelines for technicians using DTNA Portal tools.
• Develop and maintain a warranty appeals process.
• Coordinate with Service Managers on policy claims and warranty schedules.

Skills

Warranty experience with OEMs

Leadership

Deadline driven

Procedures compliance

Communication skills

Education

High School Diploma, GED, or equivalent

Job description

TransChicago Truck Group is seeking a Corporate Warranty Manager to lead a team of warranty administrators across multiple locations. This role focuses on improving warranty recovery, timely processing of warranty repair orders, and managing warranty receivables with a proactive, process-driven approach.

You will collaborate with dealership leadership, parts and service managers, and CICs to implement best practices and training that raise performance and compliance with manufacturer