Fleet Coordinator

Zipcar; Boston (MA); On-site; USD 2,755,000 - 3,582,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Paid time off

401(k) with company match

Zipcar membership

Job summary

Zipcar in Boston, MA is seeking a Fleet Coordinator to support daily fleet operations. You will coordinate repairs, monitor vehicle status, and assist with hands-on fleet work as needed, all while keeping systems up to date and communicating with internal teams and vendors.

This on-site role requires a valid driver's license, ability to lift up to 50 pounds, and comfort with ticket-based workflows. The position offers competitive pay, benefits, and Zipcar membership.

Qualifications

• Strong communication and organizational skills are required.
• Experience with fleet or ticket-based workflows is preferred.
• Valid driver’s license and ability to lift up to 50 pounds.

Responsibilities

• Coordinate vehicle repairs from start to finish with internal teams and vendors.
• Monitor fleet reports and systems to identify vehicles needing attention.
• Assist with hands-on fleet work when needed and support field tickets.
• Keep fleet tickets and trackers up to date for visibility.
• Respond to fleet requests and ensure timely resolution.
• Support fleet programs and projects as business needs change.

Skills

Communication skills

Multitasking

Data entry

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Fleet systems

Ticketing systems

Job description

As a Fleet Coordinator, you will use technology, fleet management systems, and strong communication to help keep our vehicles safe, clean, in good condition, and ready for our members. You will coordinate with Fleet Associates, internal teams, and external vendors to identify and resolve vehicle needs, track work through completion, and support daily fleet operations. Priorities, goals, weekly targets, tools, and assignments may change based on business and fleet needs, so being organized, adaptable, and able to follow through is key to success in this role. What You'll Do: Coordinate vehicle repairs from start to finish, including scheduling work with internal teams and vendors, tracking progress, following up on delays, and ensuring vehicles are safely returned to member availability. Assist with hands-on fleet work when needed, including moving vehicles and completing or supporting field work tickets. Monitor fleet reports and systems daily to identify vehicles that need attention, including repairs, recalls, vehicle holds, high-idle vehicles, and other availability concerns. Support vehicle in-fleets, de-fleets, moves, and other fleet needs, including vehicle preparation, documentation, and coordination with internal teams. Keep fleet systems, work tickets, and trackers accurate and up to date, so vehicle status, repair progress, and outstanding work are visible to the team.Respond to fleet requests from Fleet Associates, Member Services, vendors, and other internal teams and ensure requests are followed through to resolution.Support partner fleet programs by coordinating vehicle repairs, tracking vehicle status, and communicating updates with applicable teams and partners.Complete other fleet-related tasks and projects assigned to support changing operational needs.Perks You’ll Get:Pay rate: $23.00/hourCompetitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefitsGenerous paid time off, including volunteer and Parental Leave optionsTax-free benefit for public transportation or parking expenses401(k) Retirement Plan with company matched contributionsFree Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars What We're Looking For:Valid Driver's LicenseMust be 18 years of age and legally authorized to work in the United StatesFlexibility to work various shiftsStrong relationship-building skillsBasic computer skills, including typing and data entryAbility to multitask and prioritize tasks based on business needBackground working with third-party vendorsExperience with online, ticket-based workflows and fleet experience (strongly preferred)Logistics background (preferred)Must be able to lift up to 50 pounds; continuously stand, bend, reach, walk, sit, and kneel; and frequently enter, exit, and drive vehiclesThis position requires regular, on-site presence and cannot be performed remotely Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our portfolio of brands includes Avis, Budget, and Zipcar, giving us a footprint that spans premium car rental, everyday value, and urban car-sharing.We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Zipcar, a proud part of the Avis Budget Group family, is the world's leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we're driven by a mission – to enable simple and responsible urban living.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.BostonMassachusettsUnited States of America