Fleet Billing & Dispatch Coordinator II

Cox-Fleet-; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Fleet, headquartered in Indianapolis, is expanding its team in the United States. The Fleet Services Coordinator II will support billing processes and coordinate maintenance scheduling with technicians, dispatchers, and field operations to ensure timely service.

The role requires strong communication, organization, and data entry skills, plus proficiency with Excel and related systems. The candidate should have a HS diploma and several years in related fields; experience in trucking or fleet

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.

Responsibilities

• Assist with the billing process in all markets in area.
• Manage follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Provide excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

Skills

Excellent communication

Strong organizational skills

Problem-solving

Cross-functional collaboration

Excel/data entry

Education

High School Diploma / GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Excel

Job description

Cox Fleet, headquartered in Indianapolis, is expanding its team in the United States. The Fleet Services Coordinator II will support billing processes and coordinate maintenance scheduling with technicians, dispatchers, and field operations to ensure timely service.

The role requires strong communication, organization, and data entry skills, plus proficiency with Excel and related systems. The candidate should have a HS diploma and several years in related fields; experience in trucking or fleet