Fleet Billing & Dispatch Coordinator

Cox Enterprises; Cleveland (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Cox Fleet is seeking a Fleet Services & Billing Specialist to support billing processes and customer service across markets. The role includes managing the lifecycle of billing transactions, documenting customer interactions in Cox Fleet systems, and coordinating with Field Operations to schedule repairs and preventive maintenance.

The ideal candidate will have strong Excel and data entry skills, excellent communication, and the ability to work independently and within a team to ensure accurate

Qualifications

• Excellent verbal and written communication skills across all levels.
• Strong Excel and data entry skills with ability to learn new platforms.
• Ability to collaborate cross-functionally with Field Operations and other teams.
• 3+ years in a related billing/administrative role or equivalent experience.

Responsibilities

• Assist with the billing process across markets.
• Manage billing transactions lifecycle from origination to completion.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Schedule preventative maintenance communications and manage approvals.

Skills

Billing

Customer service

Communication

Data entry

Excel

Team collaboration

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services & Billing Specialist to support billing processes and customer service across markets. The role includes managing the lifecycle of billing transactions, documenting customer interactions in Cox Fleet systems, and coordinating with Field Operations to schedule repairs and preventive maintenance.

The ideal candidate will have strong Excel and data entry skills, excellent communication, and the ability to work independently and within a team to ensure accurate