Fleet Admin & Billing Specialist

Toyota Material Handling; Elk Grove Village (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Atlas Toyota Material Handling, part of the Atlas Companies, seeks a Fleet Administrator to deliver excellent customer service while managing fleet maintenance and third-party services for Atlas fleet customers. This role emphasizes accuracy, billing integrity, and collaboration with service teams in a fast-paced office setting.

You will handle fleet accounts, invoicing, documentation, and customer inquiries, contributing to a smooth, cost-effective operation and positive customer experiences

Qualifications

• High school degree or GED required.
• Experience in administrative, customer service, billing, or fleet management preferred.
• Proficient with Microsoft Office.
• Strong organizational and time management skills.
• Detail-oriented with accuracy.
• Excellent customer service and professional communication.

Responsibilities

• Manage and maintain Atlas fleet accounts, including invoice processing, maintenance documentation, equipment records, and account administration.
• Collaborate with service departments, PM coordinators, and dispatchers to ensure documentation and requirements are met for Atlas fleet accounts.
• Maintain and manage the fleet billing accounts for 3rd party reporting service providers.
• Review, submit, and monitor service invoices as well as resolve invoice discrepancies and payment disputes.
• Ensure all invoice documentation and billing requirements are met to support timely customer payment.
• Partner with internal teams to address customer-special requirements, including pricing structures and discounts.
• Answer customer questions and resolve billing disputes in a professional and timely manner.
• Support efficient and profitable fleet department operations through accurate account management and administrative support.
• Maintain effective communication between customers, management, sales staff, and operational departments to ensure a positive customer experience.
• Perform other duties as assigned.

Skills

Customer service

Billing

Fleet management

Organizational skills

Attention to detail

Time management

Communication

Education

High school degree or GED

Tools

Microsoft Office

Job description

Atlas Toyota Material Handling, part of the Atlas Companies, seeks a Fleet Administrator to deliver excellent customer service while managing fleet maintenance and third-party services for Atlas fleet customers. This role emphasizes accuracy, billing integrity, and collaboration with service teams in a fast-paced office setting.

You will handle fleet accounts, invoicing, documentation, and customer inquiries, contributing to a smooth, cost-effective operation and positive customer experiences