Fleet Account Manager

MHC; Durham (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Murphy-Hoffman Company, LLC (MHC) is North America’s largest Kenworth truck dealership group and leasing provider. The Fleet Account Representative serves as the primary contact for assigned fleets, coordinating with customers and dealership teams to meet fleet needs.

You will call on accounts, assist with truck specifications, deliveries, and paperwork, and ensure smooth flow of parts, service, and warranty information.

Qualifications

• Broad knowledge of Company’s services, products and marketing techniques.
• Product knowledge.
• Prospector Knowledge & Computer Skills preferred.
• Strong verbal and written communication skills.
• Good organizational and time management skills.
• High energy level and positive attitude.
• CDL required.
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

Responsibilities

• Calls on assigned accounts, maintaining an open line of communication with the customer in relation to their requirements.
• Assist the Sales Manager / Branch Manager with the fleet’s truck specifications, pre-bills, change orders, and new truck paperwork. Stays up to date with the fleet’s specifications and options.
• Coordinates new truck delivery process, trade receipt process and flow of equipment through Service and Body.
• Provides information for any parts, warranty, or service issues the fleet may have at home or on the road. Works to resolve the issues, using all available resources.
• Makes all company services available to the customers.
• Refers complaints and opportunities to proper department managers of the Company.
• Keeps informed on new products and other general information of interest to customers that will assist in sales efforts or raise levels of service.
• Keeps records and makes reports on all phases of activities.
• Assists efforts with outside parts and service sales personnel to achieve full market penetration.
• Keeps all departments informed on customer needs.
• Performs other duties as assigned by supervisor.

Skills

Broad product knowledge

Verbal communication

Written communication

Prospector knowledge

Organizational skills

Time management

CDL license

Customer service

Tools

Computer skills

Job description

Murphy-Hoffman Company, LLC (MHC) is North America’s largest Kenworth truck dealership group and leasing provider. The Fleet Account Representative serves as the primary contact for assigned fleets, coordinating with customers and dealership teams to meet fleet needs.

You will call on accounts, assist with truck specifications, deliveries, and paperwork, and ensure smooth flow of parts, service, and warranty information.