Flagship Store Sales & Guest Experience Leader

ALO; London (KY); On-site; USD 57,000 - 76,000; Full time

Job summary

ALO is seeking a Sales & Service Manager to lead the store's sales and guest experience initiatives. The role drives performance through coaching, scheduling, and strategic execution in collaboration with the General Manager.

You will manage a team to deliver exceptional service, build client relationships, and ensure floor coverage while aligning to the store's business goals. This is a full-time, on-site role based in the UK.

Qualifications

• Leadership experience in retail or related industry.
• Strong written and verbal communication skills.
• Proficiency with MS Office (Word, Excel, Outlook).
• Adaptable with ability to juggle multiple tasks in a fast-changing environment.
• Entrepreneurial mindset with ownership and business-driving attitude.

Responsibilities

• Investigate and root cause sales opportunities; partner with General Manager on escalations or gaps.
• Oversee Sales & Service team to deliver exceptional guest experience on the floor through coaching and education.
• Develop client relationships daily with customers.
• Ensure effective sales floor coverage through workforce planning and selling initiatives.
• Partner with General Manager to build and implement the Sales & Service strategy for the store.

Skills

leadership

retail experience

MS Office

communication

agile mindset

entrepreneurial spirit

time management

accountability

Tools

MS Office

Job description

ALO is seeking a Sales & Service Manager to lead the store's sales and guest experience initiatives. The role drives performance through coaching, scheduling, and strategic execution in collaboration with the General Manager.

You will manage a team to deliver exceptional service, build client relationships, and ensure floor coverage while aligning to the store's business goals. This is a full-time, on-site role based in the UK.