Guest Experience & Sales Manager

Socket.dev; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly store incentive

Employee discount

401K

Medical, dental, and vision plans

Commuter benefits

ALO Wellness Club

Job summary

ALO in Atlanta seeks a Sales & Service Manager to lead the store's guest experience, sales targets, and team development. The role combines leadership of Sales & Service, Business Leader, People Leader, and Business Partner responsibilities to deliver exceptional service and drive business results.

This full-time position requires 3–5 years of retail leadership, strong communication, and the ability to coach, schedule, and manage budgets, while living Alo's mission and guiding principles.

Qualifications

• 3-5 years of retail or related industry leadership experience.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Highly motivated by driving business in a fast-paced, innovative environment.
• Business owner mindset with an entrepreneurial spirit.
• Independent work ethic, time management skills, and personal accountability.
• Aligns with and embodies Alo’s guiding principles.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes
• Future planning workflow business needs to protect optimal performance
• Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Skills

Retail leadership

MS Office

Interpersonal skills

Agile

Entrepreneurial mindset

Accountability

Time management

Brand alignment

Lifting 50 lbs

Climbing ladders

Stamina for shift

Tools

MS Office

Job description

ALO in Atlanta seeks a Sales & Service Manager to lead the store's guest experience, sales targets, and team development. The role combines leadership of Sales & Service, Business Leader, People Leader, and Business Partner responsibilities to deliver exceptional service and drive business results.

This full-time position requires 3–5 years of retail leadership, strong communication, and the ability to coach, schedule, and manage budgets, while living Alo's mission and guiding principles.