Flagship Store Director: Lead Sales, Experience & Community

Tandy Leather Factory; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

The Store Director at Tandy Leather Factory's flagship location in Queens, NY leads a high-performing team and is responsible for driving sales, profitability, and exceptional customer experiences.

With autonomy and strategic oversight, you will develop quarterly plans, manage budgets and inventory, and build partnerships with the leathercraft community while upholding brand standards across operations and service.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of five years of progressive retail leadership experience with demonstrated success leading high-performing teams.
• Proven ability to drive sales, profitability, customer experience, and operational excellence.
• Strong financial and business acumen with experience managing budgets, expenses, inventory, and business performance.
• Demonstrated ability to operate independently while exercising sound business judgment and strategic decision-making.
• Exceptional leadership, coaching, and talent development skills.
• Strong communication and relationship-building skills with the ability to collaborate across field and corporate teams.
• Demonstrated ability to build partnerships within the local community and represent the company professionally.
• Passion for leathercraft, craftsmanship, or creative hobbies, with a willingness to develop a deep understanding of Tandy Leather products and the leathercraft community.
• Passion for customer service, continuous learning, and developing others.
• Willingness to work varied schedules, including evenings, weekends, and holidays, based on business needs.
• Basic computer proficiency and ability to learn company systems.

Responsibilities

• Lead all aspects of flagship store performance, including sales, profitability, expenses, inventory, and customer experience.
• Develop and execute business strategies that drive sustainable sales growth and long-term profitability.
• Create and execute comprehensive quarterly business plans aligned with company priorities and measurable business objectives.
• Operate with a high level of autonomy, exercising sound business judgment while making decisions aligned with company strategy.
• Ensure flawless execution of company initiatives, operational standards, merchandising, and visual presentation.
• Continuously identify opportunities to improve business performance through innovation, operational excellence, and customer insights.
• Maintain accountability for four-wall financial performance while balancing short-term execution with long-term business growth.

Skills

Retail leadership

Sales growth

Team development

Operational excellence

Education

High school diploma

Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

The Store Director at Tandy Leather Factory's flagship location in Queens, NY leads a high-performing team and is responsible for driving sales, profitability, and exceptional customer experiences.

With autonomy and strategic oversight, you will develop quarterly plans, manage budgets and inventory, and build partnerships with the leathercraft community while upholding brand standards across operations and service.