Retail Store Director

Tandy Leather Factory; New York (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

The Store Director at Tandy Leather Factory's flagship location in Queens, NY leads a high-performing team and is responsible for driving sales, profitability, and exceptional customer experiences.

With autonomy and strategic oversight, you will develop quarterly plans, manage budgets and inventory, and build partnerships with the leathercraft community while upholding brand standards across operations and service.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of five years of progressive retail leadership experience with demonstrated success leading high-performing teams.
• Proven ability to drive sales, profitability, customer experience, and operational excellence.
• Strong financial and business acumen with experience managing budgets, expenses, inventory, and business performance.
• Demonstrated ability to operate independently while exercising sound business judgment and strategic decision-making.
• Exceptional leadership, coaching, and talent development skills.
• Strong communication and relationship-building skills with the ability to collaborate across field and corporate teams.
• Demonstrated ability to build partnerships within the local community and represent the company professionally.
• Passion for leathercraft, craftsmanship, or creative hobbies, with a willingness to develop a deep understanding of Tandy Leather products and the leathercraft community.
• Passion for customer service, continuous learning, and developing others.
• Willingness to work varied schedules, including evenings, weekends, and holidays, based on business needs.
• Basic computer proficiency and ability to learn company systems.

Responsibilities

• Lead all aspects of flagship store performance, including sales, profitability, expenses, inventory, and customer experience.
• Develop and execute business strategies that drive sustainable sales growth and long-term profitability.
• Create and execute comprehensive quarterly business plans aligned with company priorities and measurable business objectives.
• Operate with a high level of autonomy, exercising sound business judgment while making decisions aligned with company strategy.
• Ensure flawless execution of company initiatives, operational standards, merchandising, and visual presentation.
• Continuously identify opportunities to improve business performance through innovation, operational excellence, and customer insights.
• Maintain accountability for four-wall financial performance while balancing short-term execution with long-term business growth.

Skills

Retail leadership

Sales growth

Team development

Operational excellence

Education

High school diploma

Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

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Retail Store Director

Full-time Regular Management Queens, NY, US

Salary Range: $75,000.00 To $80,000.00 Annually

The Store Director is the senior leader of a Tandy Leather flagship location, responsible for operating a high-performing retail business while serving as a flagship leader with the retail organization. Flagship locations represent the highest standards of customer experience, operational excellence, community engagement, and brand representation while providing opportunities to pilot, refine, and demonstrate new ideas that strengthen the future of the retail fleet.

The Store Director is accountable for driving sales, profitability, customer experience, talent development, and operational excellence while building a destination for the leathercraft community through exceptional customer experiences, meaningful partnerships, and a culture of learning.

Operating with a high degree of autonomy, business judgment, and professionalism, the Store Director partners closely with corporate leaders across multiple functions to provide operational insight, pilot new initiatives, and help shape the future of Tandy retail experience. The Store Director leads by example, develops high-performing teams, and serves as a trusted ambassador for the Tandy Leather brand.

JOB TITLE: Store Director

REPORTS TO: Zone Manager

LOCATION: Flagship Store Location

RESPONSIBILITIES

Retail Business Leadership

• Lead all aspects of flagship store performance, including sales, profitability, expenses, inventory, and customer experience.
• Develop and execute business strategies that drive sustainable sales growth and long-term profitability.
• Create and execute comprehensive quarterly business plans aligned with company priorities and measurable businessobjectives.
• Operate witha high levelof autonomy, exercising sound business judgment while making decisions aligned with company strategy.
• Ensure flawless execution of company initiatives, operational standards, merchandising, and visual presentation.
• Continuouslyidentifyopportunities to improve business performance through innovation, operational excellence, and customer insights.
• Maintain accountability for four-wall financial performance while balancing short-term execution with long-term business growth.

Customer Experience & Brand Leadership

• Deliver an exceptional flagship customer experience that reflects the highest standards of the Tandy Leather brand.
• Build meaningful relationships with customers by providing expert product knowledge, creative solutions, and personalized service.
• Serve as a brand ambassador,representingTandy Leather with professionalism, credibility, and enthusiasm.
• Foster a culture where exceptional customer service, craftsmanship, and productexpertisedrive customer loyalty and business growth.
• Ensure the flagship location consistentlyrepresentsbest-in-class execution, presentation, and customer engagement.

Community Engagement & Business Development

• Build andmaintainstrategic relationships with leathercraft guilds, schools, makers, artists, veterans’ organizations, community partners, and local businesses.
• Develop and execute community outreach initiatives that increase brand awareness, customer acquisition, and business growth.
• Lead workshops, demonstrations, classes,special events, and community experiences that position the flagship as a destination for leathercraft enthusiasts of every skill level.
• Identifyopportunities to expand the store’s presence within the local community while strengthening the Tandy Leather brand.

Leadership & Talent Development

• Recruit, hire, develop, coach, andretaina high-performing team committed to delivering exceptional customer experiences.
• Create a culture of accountability, continuous learning, collaboration, and professional growth.
• Develop future leaders by providing coaching, performance feedback, and individual development opportunities.
• Build succession plans andmaintaina strong talent pipeline for the flagship location.
• Lead by example,demonstratingTandy’s values, leadership expectations, and commitment to operational excellence.

Strategic Leadership & Innovation

• Partner with cross-functional corporate teamsto support strategic business initiatives.
• Pilot and evaluatenew programs, services, merchandising strategies, technologies, and operational processes that strengthen the retail business.
• Provide operational insight and actionable recommendations that improve customer experience, business performance, and future retail strategies.
• Share best practices, successful initiatives, and operational learnings that help elevate performance across the retail fleet.
• Balance innovation with disciplined execution, ensuringnew ideassupport both the flagship location and the long-term success of the company.

Leathercraft & Product Leadership

• Develop andmaintaina strong understanding of leathercraft techniques, materials, tools, and Tandy Leather products.
• Foster a culture of continuous learning and productexpertisethroughout the store team.
• Ensure customers have access to knowledgeable guidance and an exceptional learning experience, whether provided personally or through qualified team members.
• Support and promote leathercraft education through classes, demonstrations, workshops, and community engagement.
• Remain curious about emerging techniques, products, and trends within the leathercraft community.

QUALIFICATIONS

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of five years of progressive retail leadership experience withdemonstratedsuccess leading high-performing teams.
• Proven ability to drive sales, profitability, customer experience, and operational excellence.
• Strong financial and business acumen with experience managing budgets, expenses, inventory, and business performance.
• Demonstrated ability tooperateindependently while exercising sound business judgment and strategic decision-making.
• Exceptional leadership, coaching, and talent development skills.
• Strong communicationand relationship-building skills with the ability to collaborate across field and corporate teams.
• Demonstrated ability to build partnerships within the local community and represent the company professionally.
• Passion for leathercraft, craftsmanship, or creative hobbies, with a willingness to develop a deep understanding of Tandy Leather products and the leathercraft community.
• Passion for customer service, continuous learning, and developing others.
• Willingness toworkvaried schedules, including evenings, weekends, and holidays, based on business needs.
• Basic computerproficiencyand ability to learn company systems.

PHYSICAL DEMANDS

• Constant moving and standing for extended periods.
• Lift and move merchandise andfixturesup to 30 pounds.
• Stoop, kneel, crouch, climb ladders, and reach overhead.
• Ability to perform repetitive movements associated with retail operations and merchandising.
• Close vision, color vision, depth perception, and the ability to adjust focus.

EQUAL EMPLOYMENT OPPORTUNITY

At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal opportunity employer.

ABOUT TANDY

Tandy Leather Factory, Inc., headquartered in Fort Worth, Texas, has been the trusted source for leathercraft products since 1919. Tandy Leather is a specialty retailer of leather, leatherworking tools, hardware, dyes, finishes, kits, and related products, serving customers through more than 100 retail locations across the United States, Canada, and Spain. Tandy Leather is dedicated to inspiring makers of all skill levels while preserving and advancing the art of leathercraft.