Fixed Ops Director: Service & Parts Leader

Walt Massey Automotive, Inc.; Jackson (MS); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental, vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Job summary

Hireology is seeking a Fixed Operations Director in Jackson, MS to lead the service department, drive CSI, and optimize profitability. You will hire and supervise service staff, manage budgets, and collaborate with parts and sales teams to deliver outstanding customer service.

The role emphasizes process improvement, training, and maintaining high standards across all service operations. The ideal candidate has 3+ years in service management, a strong customer service mindset, and a clean

Qualifications

• 3+ years of experience as a service manager or Fixed Operations Director.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.
• CDJR Experience a Plus

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Manage Parts Inventory working closely with parts manager to ensure inventory levels and turns are appropriate for ensured customer satisfaction.
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Customer service orientation

Leadership

Driven personality

Education

High School Diploma or higher

Job description

Hireology is seeking a Fixed Operations Director in Jackson, MS to lead the service department, drive CSI, and optimize profitability. You will hire and supervise service staff, manage budgets, and collaborate with parts and sales teams to deliver outstanding customer service.

The role emphasizes process improvement, training, and maintaining high standards across all service operations. The ideal candidate has 3+ years in service management, a strong customer service mindset, and a clean