Fixed Operations Director: Service & Parts Leader

Walt Massey Chrysler Dodge Jeep Ram Jackson; Jackson (MS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental, vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Job summary

Walt Massey Chrysler Dodge Jeep Ram Jackson seeks a Fixed Operations Director to lead service, parts and customer satisfaction, with a path for growth through comprehensive training and ongoing personal development. The company emphasizes on-the-job training and advancing internal talent.

The role centers on managing service operations, budgeting, staff leadership, and delivering outstanding customer service while ensuring efficient, profitable vehicle servicing and strong CSI results.

Qualifications

• Minimum of 3 years of experience as a service manager or Fixed Operations Director.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record & valid driver's license.
• Driven personality, eager to improve and able to work within and support internal teams.
• CDJR Experience a Plus.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Manage Parts Inventory working closely with parts manager to ensure inventory levels and turns are appropriate for ensured customer satisfaction
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Skills

Customer service

Leadership

Team collaboration

Budgeting

Education

High school diploma or higher education

Job description

Walt Massey Chrysler Dodge Jeep Ram Jackson seeks a Fixed Operations Director to lead service, parts and customer satisfaction, with a path for growth through comprehensive training and ongoing personal development. The company emphasizes on-the-job training and advancing internal talent.

The role centers on managing service operations, budgeting, staff leadership, and delivering outstanding customer service while ensuring efficient, profitable vehicle servicing and strong CSI results.