Executive Service Director - Auto Shop Leader

Toyota of Urbana; Saint Peters (MO); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Relocation assistance

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Discounts on vehicles

Fantastic Growth Opportunities

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Director for Napleton Mid Rivers Chrysler Dodge Jeep Ram Fiat. You will lead the Service Department, set vision and goals, drive efficient service operations, and develop talent to deliver high-quality customer experiences.

Key responsibilities include attracting and retaining top talent, implementing Napleton’s processes, and analyzing the business to improve performance while ensuring a first-time fix and customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty
• Ensuring the Service area is customer-customer ready with proper displays and information
• Managing the business in accordance with Napleton and the manufacturer requirements and processes
• Analyzing the business to determine opportunities and developing actions plans to improve performance
• Driving the business though day to day involvement in the operations

Skills

Leadership

Talent development

Customer service

Technology-savvy

Goal setting

Education

High School Diploma

Job description

The Ed Napleton Automotive Group is seeking an Automotive Service Director for Napleton Mid Rivers Chrysler Dodge Jeep Ram Fiat. You will lead the Service Department, set vision and goals, drive efficient service operations, and develop talent to deliver high-quality customer experiences.

Key responsibilities include attracting and retaining top talent, implementing Napleton’s processes, and analyzing the business to improve performance while ensuring a first-time fix and customer satisfaction.