General Motors Fixed Operations Director

0LL58 - HANANIA AUTOMOTIVE MANAGEMENT CORP; Jacksonville (FL); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Executive compensation

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & paid leave time

Job summary

Hanania Automotive Group in Jacksonville, FL seeks a seasoned Fixed Operations Director to lead GM Service, Parts, and Warranty operations. You will align the department with GM standards, drive profitability, and elevate customer experiences.

You will coach a team of service advisors and technicians, manage budgets, and report on key metrics while building a culture of accountability and continuous improvement.

Qualifications

• 5+ years of progressive GM Fixed Operations leadership experience in a franchised GM dealership.
• Experience leading GM Service, Parts and Warranty operations is highly preferred.
• Proven track record improving CSI, ELR, HPRO, and shop profitability.

Responsibilities

• Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
• Drive improvements in CSI, ELR, Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
• Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
• Ensure full compliance with GM warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM standards.
• Partner with dealership leadership to improve operational performance and profitability.
• Monitor financial performance, departmental expenses, and key operational metrics.
• Recruit, retain, and develop GM-certified technicians and fixed operations talent.

Skills

GM Fixed Ops

Leadership

Coaching

Strategic planning

People development

Tools

CDK

GM GWM

GlobalConnect

GM SI

Job description

General Motors Fixed Operations DirectorLead a Top-Performing GM Store. Elevate Performance. Drive Results.Are You Ready to Lead One of the Region's Premier General Motors Service Operations?Hanania Automotive Group is seeking an accomplished Fixed Operations Director to lead our General Motors dealership's Service, Parts, and Warranty Operations.This is not a maintenance role—it's a leadership opportunity for someone who lives and breathes General Motors Fixed Operations. We're looking for a leader who understands GM processes, knows how to improve every key performance metric, and can build a culture where customer satisfaction, technician performance, and profitability go hand in hand.If you're passionate about developing people, maximizing fixed operations performance, and creating an industry-leading customer experience, this is your opportunity to make an immediate impact.The Hanania AdvantageAt Hanania Automotive Group, we invest in leaders who deliver results.We Offer:Executive-level compensation with aggressive performance incentivesMedical, Dental & Vision InsuranceVoluntary BenefitsCompany-Paid Life Insurance401(k) with Company MatchPaid Time Off (PTO) & Paid Leave Time (PLT)Manufacturer training and leadership developmentOpportunities for advancement throughout Hanania Automotive GroupEmployee discounts on vehicle purchases, parts, and serviceA performance-driven culture where great leaders are recognized and rewardedHow You'll Make an ImpactYou'll oversee every aspect of our GM Fixed Operations Department, ensuring operational excellence while driving profitability, customer satisfaction, and employee development.Responsibilities Include:Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.Drive improvements in CSI, Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.Ensure full compliance with General Motors warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM operating standards.Partner with dealership leadership to develop strategies that improve operational performance and profitability.Monitor financial performance, departmental expenses, and key operational metrics.Recruit, retain, and develop top GM-certified technicians and fixed operations talent.Build a culture of accountability, professionalism, and continuous improvement while leading The Hanania Way.General Motors Experience RequiredWe're looking for a proven GM Fixed Operations leader who understands what it takes to operate at the highest level.Qualifications5+ years of progressive General Motors Fixed Operations leadership experience in a franchised GM dealership.Previous success as both a GM Service Advisor and GM Certified Technician strongly preferred.Demonstrated success improving:Customer Satisfaction Index (CSI)Effective Labor Rate (ELR)Hours Per Repair Order (HPRO)Customer Pay Repair Order GrowthTechnician Productivity & EfficiencyService & Parts Gross ProfitExtensive knowledge of GlobalConnect, GM Global Warranty Management (GWM), GM Service Information (SI), warranty administration, and OEM compliance.Strong understanding of GM fixed operations reporting, performance metrics, and dealership financial statements.Experience with CDK or comparable dealership management systems.Proven leadership ability with a passion for coaching, mentoring, and developing high-performing teams.Valid driver's license with an acceptable driving record.Must successfully pass a pre-employment background check and hair follicle drug screening.The Hanania WayAt Hanania Automotive Group, The Hanania Way is about building high-performing teams, delivering exceptional customer experiences, embracing innovation, and leading with integrity every day.We're looking for someone who doesn't simply manage a department—but someone who can transform a General Motors Fixed Operations Department into a benchmark for operational excellence.If you're ready to lead one of the region's premier GM service operations and take your career to the next level, apply today and experience The Hanania Advantage.An Equal Opportunity EmployerHanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.