General Motors Fixed Operations Director

Hanania Automotive Group; Jacksonville (FL); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Executive-level compensation

Medical, Dental & Vision Insurance

Voluntary Benefits

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Manufacturer training & leadership dev

Job summary

Hanania Automotive Group is seeking a seasoned Fixed Operations Director to lead our GM dealership's Service, Parts, and Warranty operations in Jacksonville. This leadership role focuses on operational excellence, profitability, and a culture of accountability and development.

You will oversee all GM Fixed Operations functions, drive CSI improvements, and coach a high-performing team of advisors, technicians, and warranty staff.

Qualifications

• 5+ years of progressive GM Fixed Operations leadership experience in a franchised GM dealership.
• Demonstrated success improving CSI, ELR, HPRO, and gross profit.

Responsibilities

• Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
• Drive improvements in CSI, ELR, HPRO, technician productivity, and customer retention.
• Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
• Ensure compliance with GM warranty policies and OEM operating standards.
• Partner with dealership leadership to improve operational performance and profitability.

Skills

GM Fixed Operations leadership

Coaching & mentoring

Operations leadership

Process improvement

Customer satisfaction focus

Warranty administration

GM systems & policies

Tools

CDK or comparable DMS

GlobalConnect

GM Global Warranty Management (GWM)

GM Service Information (SI)

Job description

Job DetailsJob Location: Hanania Automotive Corporate - Jacksonville, FL 32244Education Level: Not SpecifiedJob Category: AutomotiveGeneral Motors Fixed Operations Director

Lead a Top-Performing GM Store. Elevate Performance. Drive Results.

Are You Ready to Lead One of the Region's Premier General Motors Service Operations?

Hanania Automotive Group is seeking an accomplished Fixed Operations Director to lead our General Motors dealership's Service, Parts, and Warranty Operations.

This is not a maintenance role—it's a leadership opportunity for someone who lives and breathes General Motors Fixed Operations. We're looking for a leader who understands GM processes, knows how to improve every key performance metric, and can build a culture where customer satisfaction, technician performance, and profitability go hand in hand.

If you're passionate about developing people, maximizing fixed operations performance, and creating an industry-leading customer experience, this is your opportunity to make an immediate impact.

The Hanania Advantage

At Hanania Automotive Group, we invest in leaders who deliver results.

We Offer:

• Executive-level compensation with aggressive performance incentives
• Medical, Dental & Vision Insurance
• Voluntary Benefits
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Leave Time (PLT)
• Manufacturer training and leadership development
• Opportunities for advancement throughout Hanania Automotive Group
• Employee discounts on vehicle purchases, parts, and service
• A performance-driven culture where great leaders are recognized and rewarded

How You'll Make an Impact

You'll oversee every aspect of our GM Fixed Operations Department, ensuring operational excellence while driving profitability, customer satisfaction, and employee development.

Responsibilities Include:

• Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
• Drive improvements in CSI, Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
• Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
• Ensure full compliance with General Motors warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM operating standards.
• Partner with dealership leadership to develop strategies that improve operational performance and profitability.
• Monitor financial performance, departmental expenses, and key operational metrics.
• Recruit, retain, and develop top GM-certified technicians and fixed operations talent.
• Build a culture of accountability, professionalism, and continuous improvement while leading The Hanania Way.

Qualifications

• 5+ years of progressive General Motors Fixed Operations leadership experience in a franchised GM dealership.
• Previous success as both a GM Service Advisor and GM Certified Technician strongly preferred.
• Demonstrated success improving:
  • Customer Satisfaction Index (CSI)
  • Effective Labor Rate (ELR)
  • Hours Per Repair Order (HPRO)
  • Customer Pay Repair Order Growth
  • Technician Productivity & Efficiency
  • Service & Parts Gross Profit
• Extensive knowledge of GlobalConnect, GM Global Warranty Management (GWM), GM Service Information (SI), warranty administration, and OEM compliance.
• Strong understanding of GM fixed operations reporting, performance metrics, and dealership financial statements.
• Experience with CDK or comparable dealership management systems.
• Proven leadership ability with a passion for coaching, mentoring, and developing high-performing teams.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

The Hanania Way

At Hanania Automotive Group, The Hanania Way is about building high-performing teams, delivering exceptional customer experiences, embracing innovation, and leading with integrity every day.

We're looking for someone who doesn't simply manage a department—but someone who can transform a General Motors Fixed Operations Department into a benchmark for operational excellence.

If you're ready to lead one of the region's premier GM service operations and take your career to the next level, apply today and experience The Hanania Advantage.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.