Toyota Service Manager

Frey Consulting Group; Callaway (MD); On-site; USD 160,000 - 240,000; Full time

Benefits offered by this job

ESOP ownership

401(k) contributions

Health, dental, vision plans

Paid vacation & holidays

No Sunday hours

Job summary

Vale Group, a nationwide recruitment partner, seeks a Service Director to oversee multiple fixed operations sites from Callaway, MD. The role emphasizes profit growth, people development, and delivering exceptional customer experiences.

The successful candidate will manage service departments, drive efficiency, and align with manufacturer standards while leveraging an ESOP and comprehensive benefits. This is a high-impact leadership opportunity.

Qualifications

• 5+ years of upward automotive fixed ops leadership.
• Excellent people skills in managing Customers and Technicians.
• Proven wins leading service operations in high-volume retail automotive settings.
• Ability to read department financials and KPIs.
• Ability to attract and retain top-performing teams.
• Experience with franchise exposure, especially Toyota, is required.

Responsibilities

• Run daily department functions: scheduling, staffing, throughput, workflow, profitability.
• Source, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support roles.
• Monitor KPIs like repair order volume, labor rate, technician efficiency, CSI, warranty metrics, and retention.
• Collaborate with Parts, Sales, and leadership to boost fixed operations output.
• Ensure adherence to manufacturer standards, warranty rules, safety, and policy.
• Create scalable processes to support future expansion.
• Address escalated concerns and maintain guest-focused service.
• Own forecasting, expenses, and financial targets.

Skills

Leadership experience

People management

Financial KPI literacy

Team building

DMS/CDK experience

Franchise exposure

Tools

CDK DMS systems

DMS platforms

Job description

Vale Group, a nationwide specialized recruitment firm, has partnered with a company based in Callaway, MD who is actively searching for an experienced Service Director to work between several sites for an opportunity paying a competitive $160,000- $240,000 depending on experience and performance. You will take ownership of several existing service departments. We want a fixed operations leader known for driving profit improvement, building people, and consistently impressing customers.

Benefits of the Service Director

Excellent career growth opportunity as well as highly competitive benefits, among them ownership participation through an ESOP, a 401(k) featuring company contributions, comprehensive health, dental, and vision plans, paid vacation and holiday time, and no Sunday hours.

Requirements of the Service Director

• 5 or more years of upward automotive fixed ops leadership, including time spent as a Service Manager, Fixed Operations Manager, or an equivalent position
• Excellent people skills relating to the management of Customers and Technicians
• Demonstrated wins leading service operations in a high-volume retail automotive setting
• Fluency in reading department financials and interpreting core service KPIs
• Established ability to attract, grow, and hold onto top-performing teams
• Proven gains in tech productivity, labor sales growth, guest retention, and bottom-line department performance
• Working proficiency in DMS platforms, with CDK preferred, and the Microsoft Office suite
• Import franchise exposure, particularly Toyota, is a requirement.
• Consistent tenure pattern showing long-term leadership impact, plus a valid license and acceptable driving history

Responsibilities of the Service Manager

• Run all daily department functions spanning scheduling, staffing, throughput, workflow, and profitability
• Source, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support roles
• Monitor performance indicators including repair order volume, effective labor rate, technician efficiency and proficiency, labor gross, CSI, warranty metrics, and retention
• Work hand-in-hand with Parts, Sales, and executive leadership to lift overall fixed operations output
• Maintain full alignment with manufacturer standards, warranty rules, safety requirements, and company policy
• Create scalable processes and operating disciplines to support future expansion
• Handle escalated concerns personally and keep the guest experience front and center
• Own department forecasting, expense management, and financial goal attainment
• Support as needed