Five-Star Spa Operations Lead

Sterling Kohler; Northern (KY); Hybrid; USD 21,000 - 33,000; Full time

Job summary

Kohler Co. in Kohler, Wisconsin, is seeking a Spa Attendant Coordinator for Kohler Waters Spa. Under the Spa Assistant Manager, you will lead the Spa Attendant team, ensure Forbes Five-Star service standards, and maintain a pristine facility.

You will own recruiting, onboarding, scheduling, payroll, training, and coaching while upholding safety, cleanliness, and guest amenities. Collaborate with Front Desk, participate in management events, and contribute to a high-performing spa operations team.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience is required.
• Prior leadership or supervisory experience preferred.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee hiring, onboarding, scheduling, and payroll for Spa Attendants.
• Provide coaching, accountability, and retraining to maintain service standards.
• Lead daily huddles and coordinate with Front Desk and Spa Leadership.
• Maintain a pristine facility and ensure safety and guest privacy.
• Support associates' professional development and performance reviews.

Skills

Customer service experience

Leadership experience

Staff scheduling

Payroll accuracy

Coaching and development

Organizational skills

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Job description

Kohler Co. in Kohler, Wisconsin, is seeking a Spa Attendant Coordinator for Kohler Waters Spa. Under the Spa Assistant Manager, you will lead the Spa Attendant team, ensure Forbes Five-Star service standards, and maintain a pristine facility.

You will own recruiting, onboarding, scheduling, payroll, training, and coaching while upholding safety, cleanliness, and guest amenities. Collaborate with Front Desk, participate in management events, and contribute to a high-performing spa operations team.