Luxury Spa Lead Trainer & Team Coach

Kohler Hospitality; Kohler (WI); On-site; USD 52,437,000 - 78,799,000; Full time

Job summary

Kohler Hospitality, including Kohler Waters Spa at The American Club Resort in Kohler, WI, is seeking an experienced spa department leader. You will oversee staff, manage schedules, mentor new hires, and drive revenue through retail and service excellence.

Responsibilities include conducting performance reviews, aligning with budget targets, and participating in operations and training programs to elevate guest experiences. This role is onsite with weekday and weekend shifts.

Qualifications

• State of Wisconsin Massage Certificate required.
• Prior luxury spa setting experience preferred but not required.
• Ability to walk or stand the majority of each shift along with lifting up to 25 pounds.
• 6+ years' experience in licensed field.
• Acts as Lead in respective area within Kohler Waters Spa.
• Participates in new hire service training and/or mentoring.
• Participates in spa menu development (research, ideas, drafting SOPs).

Responsibilities

• Serve as the department lead with weekly designated administrative time combined with service time.
• Supervise department staff – this includes performance feedback, goal setting, training and retraining, department staff meetings, and associate communication.
• Manage schedules/appointments of associates.
• Conduct interviews, onboard new associates, conduct 90-day and annual performance reviews, and effectively performance manage associates.
• Assist in managing the department budget by providing data, reports, and documentation.
• Set sales goals for respective department and associates to help drive revenue in retail.
• When providing services, operate at or above Level 5 Therapist expectations or above.
• Ensure all associates are meeting or exceeding the standards and expectations of their assigned roles.
• Serve on the Operations Team and participate in management training sessions and outside educational opportunities.

Skills

Leadership

Staff supervision

Budget management

Hiring & onboarding

Performance reviews

Training & mentoring

Education

State of Wisconsin Massage Certificate

Job description

Kohler Hospitality, including Kohler Waters Spa at The American Club Resort in Kohler, WI, is seeking an experienced spa department leader. You will oversee staff, manage schedules, mentor new hires, and drive revenue through retail and service excellence.

Responsibilities include conducting performance reviews, aligning with budget targets, and participating in operations and training programs to elevate guest experiences. This role is onsite with weekday and weekend shifts.