Five-Star Escape Room Guide

The Escape Game; San Antonio (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The Escape Game in San Antonio, TX is seeking a friendly Game Guide who can welcome guests, lead groups of 2–12 through immersive escape rooms, and ensure an unforgettable experience. You will monitor progress with our software, celebrate the team’s success, and reset rooms efficiently after each game.

This role requires flexibility to work nights, weekends, and holidays, with a focus on exceptional guest service and clear communication.

Qualifications

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.

Responsibilities

• Lead groups of 2-12 in fun, friendly conversation.
• Explain TEG games and products to guests.
• Use Game Guide software to monitor games and assist guests.
• Operate Game Guide software and HMI to manage games.
• Give a recap of the experience in the outro.
• Ensure game components function properly and reset games accurately using setup sheets.
• Clean games and TEG’s facility and stay on schedule for games assigned.
• Complete necessary reports.
• Resolve service issues promptly to ensure guest satisfaction.

Job description

The Escape Game in San Antonio, TX is seeking a friendly Game Guide who can welcome guests, lead groups of 2–12 through immersive escape rooms, and ensure an unforgettable experience. You will monitor progress with our software, celebrate the team’s success, and reset rooms efficiently after each game.

This role requires flexibility to work nights, weekends, and holidays, with a focus on exceptional guest service and clear communication.