Five-Star Clinic Operations Manager

Better Health Group; Hoover (AL); On-site; USD 50,000 - 63,000; Full time

Job summary

VIPCARE seeks an Office Manager to lead daily operations of a medical practice, fostering a patient-centered Five‑Star service culture within a Medicare Advantage/value-based care setting. This role oversees clinical and administrative operations, supervises staff, and drives performance in quality, service, and patient outcomes.

Responsibilities include clinic operations, staffing, credentialing support, patient access initiatives, compliance with HIPAA/OSHA/CLIA, and reporting to leadership.

Qualifications

• 4+ years of progressive experience in a healthcare environment or related operations
• 1+ year(s) of leadership, supervisor, or team coordinator experience in a physician practice or outpatient clinic
• Experience leading multidisciplinary healthcare teams is highly desirable
• Experience in Medicare Advantage or value-based care environments preferred (HEDIS knowledge a plus)

Responsibilities

• Lead the day-to-day operations of the assigned medical practice.
• Monitor, analyze, and improve KPIs such as HEDIS, patient access, hospital admissions, and patient satisfaction.
• Supervise clinic staff (3–7 team members) and oversee scheduling, PTO, attendance, coaching and development.
• Coordinate provider schedules and support credentialing, licensing, payer enrollment, and related admin tasks.
• Ensure compliance with Medicare Advantage, HIPAA, OSHA, CLIA, infection prevention and employment laws; promote patient safety.

Skills

Leadership

EMR systems

HIPAA knowledge

Google Workspace

Customer service

Communication skills

Organizational skills

Staff training

Problem solving

Travel between locations

Education

High school diploma

Associate/Bachelor's in Healthcare Admin or related

Tools

EMR systems

Google Workspace

Office software

Job description

VIPCARE seeks an Office Manager to lead daily operations of a medical practice, fostering a patient-centered Five‑Star service culture within a Medicare Advantage/value-based care setting. This role oversees clinical and administrative operations, supervises staff, and drives performance in quality, service, and patient outcomes.

Responsibilities include clinic operations, staffing, credentialing support, patient access initiatives, compliance with HIPAA/OSHA/CLIA, and reporting to leadership.