Healthcare Clinic Operations Lead

VIPcare; Ocala (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

VIPcare is seeking an experienced Office Manager to lead daily clinic operations across our primary care practices serving patients 65+. You will oversee clinical and administrative duties, manage staff, support providers, and drive operational excellence in a Medicare Advantage/value-based care setting.

You will partner with leadership to optimize patient access, quality metrics, and patient experience while maintaining HIPAA and regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• 4+ years of progressive healthcare operations/clinic management experience.
• 1+ year of leadership/supervisory experience in a physician practice or outpatient clinic.
• Bilingual Spanish required.

Responsibilities

• Lead day-to-day clinic operations to ensure efficient, patient-centered care.
• Monitor and improve KPIs (HEDIS, patient access, scheduling, patient satisfaction).
• Supervise clinic staff (3–7 members) including MAs, RNs, receptionists.
• Coordinate provider schedules, credentialing, and payer enrollment.
• Manage front/back office operations and financial workflows.
• Ensure compliance with HIPAA, OSHA, CLIA, and other regulations.
• Maintain accurate records, inventories, and organizational documentation.
• Travel between clinic locations as needed.

Job description

VIPcare is seeking an experienced Office Manager to lead daily clinic operations across our primary care practices serving patients 65+. You will oversee clinical and administrative duties, manage staff, support providers, and drive operational excellence in a Medicare Advantage/value-based care setting.

You will partner with leadership to optimize patient access, quality metrics, and patient experience while maintaining HIPAA and regulatory compliance.