Fitness Studio Sales & Guest Experience Ambassador

Orange Theory Fitness; Fort Worth (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Orange Theory Fitness is seeking a Member Ambassador for the Fort Worth location. The role focuses on front-of-house studio operations, driving sales of memberships and packages, and delivering exceptional member service.

Ideal candidates enjoy fitness, have strong customer-service skills, and can handle basic sales tasks, including referrals, renewals, and retail transactions. Flexibility for evenings/weekends is required to support closing shifts.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel).
• Ability to work in an ORANGE TEAM environment.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains a referral program.
• Maintains accurate records using OTF sales systems.
• Conducts follow-up calls and customer care follow-ups.
• Leads studio previews with prospects and/or fitness program holders.
• Greets members and guests to create a welcoming studio entrance.
• Processes cash and credit card transactions accurately.
• Delivers timely follow-up and follows through with prospective clients.
• Onboards OTF clients using intake forms and FP agreements.
• Works with Fitness Team to ensure processes are fulfilled.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail-oriented

Multi-tasking

Problem solving

MS Office basics

Team environment

Flexible schedule

Fitness enthusiasm

Learning mindset

Education

High School Diploma

Sales experience in quota-based role

Tools

MS Office

Job description

Orange Theory Fitness is seeking a Member Ambassador for the Fort Worth location. The role focuses on front-of-house studio operations, driving sales of memberships and packages, and delivering exceptional member service.

Ideal candidates enjoy fitness, have strong customer-service skills, and can handle basic sales tasks, including referrals, renewals, and retail transactions. Flexibility for evenings/weekends is required to support closing shifts.