Fitness Studio Front Desk & Membership Specialist

Orange Theory Fitness; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Orange Theory Fitness is hiring a Member Ambassador at our Las Colinas/Irving, TX location. You will drive front-of-house studio operations, meet sales targets, handle referrals, and support member onboarding.

The role emphasizes customer service, clear communication, and a collaborative team environment in a fitness-focused setting. Flexibility for evenings or weekends and a passion for health are required.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills MS Office basics (Word, Excel), Internet use.
• Ability to work in an ORANGE TEAM environment (Orange is an attitude).
• Flexible schedule including evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads studio previews with prospects and/or program holders.
• Greets members and guests with a friendly entrance to the studio.
• Maintains an organized lobby/front desk area and processes transactions.
• Delivers timely follow up and follow-through with clients.
• Responds to member requests with urgency.
• Troubleshoots technical issues as needed.
• On-boards all clients via intake forms and agreements.
• Collaborates with Fitness Team to fulfill processes.

Skills

Customer service

Verbal & written communication

Detail-oriented

Multi-tasking

Problem solving

MS Office basics

Internet basic skills

Team environment

Flexible schedule

Fitness passion

Career growth

Education

High School Diploma

Tools

MS Office

Job description

Orange Theory Fitness is hiring a Member Ambassador at our Las Colinas/Irving, TX location. You will drive front-of-house studio operations, meet sales targets, handle referrals, and support member onboarding.

The role emphasizes customer service, clear communication, and a collaborative team environment in a fitness-focused setting. Flexibility for evenings or weekends and a passion for health are required.