Fitness Studio Membership & Sales Specialist

Orange Theory Fitness; Irving (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Orange Theory Fitness in Las Colinas–Irving, TX is seeking a friendly, results‑driven Member Ambassador to support front‑of‑house studio operations and drive memberships and retail sales. You will greet members, process transactions, follow up with prospects, and collaborate with the Fitness Team to ensure smooth daily processes and a welcoming environment that reflects OTF values.

Flexibility for evenings and weekends is preferred.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong verbal and written communication abilities.
• Detail-oriented and highly organized with multi-tasking in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Functional computer skills: MS Office basics, Internet, and basic software use.
• Ability to work in an ORANGE TEAM environment.
• Flexible schedule, including evenings and weekends.
• Passion for health and fitness and helping others succeed.
• Desire for continuous learning and career growth.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Customer service

Sales

Communication

Problem solving

Multi-tasking

Education

High School Diploma

Tools

MS Office

Internet

Basic software use

Job description

Orange Theory Fitness in Las Colinas–Irving, TX is seeking a friendly, results‑driven Member Ambassador to support front‑of‑house studio operations and drive memberships and retail sales. You will greet members, process transactions, follow up with prospects, and collaborate with the Fitness Team to ensure smooth daily processes and a welcoming environment that reflects OTF values.

Flexibility for evenings and weekends is preferred.