Fitness Studio Member Experience & Sales Lead

Orangetheory Fitness; Glendale (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Orangetheory Fitness in Glendale, CO seeks a Member Ambassador to support front desk studio operations and drive sales. You will greet guests, handle inquiries, process transactions, and assist with onboarding new members.

The role emphasizes delivering exceptional customer service, achieving membership and package targets, and maintaining organized records. Flexible scheduling including evenings/weekends is expected, with a passion for health and fitness driving daily activities.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and highly organized with the ability to multi-task in a fast-paced environment.
• Ability to identify, analyze, and develop solutions to problems.
• Must be able to work a flexible schedule including evenings and/or weekends.
• Passion for health and fitness and helping others succeed.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly and enthusiastically to create a friendly entrance.
• Processes accurate cash and credit card transactions.
• Delivers follow up activities with all prospective clients.
• Responds to member requests with urgency.
• On-boards OTF clients using Client Intake Forms and FP Agreements.

Skills

Customer service

Sales skills

Verbal communication

Written communication

Detail oriented

Multitasking

Team oriented

Passion for fitness

MS Office basics

Education

High School Diploma

Tools

MS Office

Excel

Internet

POS systems

Job description

Orangetheory Fitness in Glendale, CO seeks a Member Ambassador to support front desk studio operations and drive sales. You will greet guests, handle inquiries, process transactions, and assist with onboarding new members.

The role emphasizes delivering exceptional customer service, achieving membership and package targets, and maintaining organized records. Flexible scheduling including evenings/weekends is expected, with a passion for health and fitness driving daily activities.