Fitness Studio Member Experience & Sales Ambassador

Orangetheory Fitness; Denver (CO); On-site; USD 17,000 - 22,000; Part time

Job summary

Orangetheory Fitness is seeking a Member Ambassador to support front-of-house studio operations and drive sales. You will cultivate relationships, respond to inquiries, and guide prospects through the member journey in a fast-paced environment.

Ideal candidates bring passion for health and fitness, strong customer service skills, basic sales experience, and a willingness to grow within the organization. This on-site role may require evenings and weekends to meet business needs.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment.
• Functional computer skills required MS Office basic programs (Word, Excel), Internet, basic software use.

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly and enthusiastically to create a welcoming entrance.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with urgency.
• On-boarding of all OTF clients through Client Intake Forms and FP Agreements.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Highly organized

Multi-tasking

Education

High School Diploma

Tools

MS Office

Job description

Orangetheory Fitness is seeking a Member Ambassador to support front-of-house studio operations and drive sales. You will cultivate relationships, respond to inquiries, and guide prospects through the member journey in a fast-paced environment.

Ideal candidates bring passion for health and fitness, strong customer service skills, basic sales experience, and a willingness to grow within the organization. This on-site role may require evenings and weekends to meet business needs.