Fitness Membership Advisor & Member Experience Champion

Fitness-Connection; Bedford (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Complimentary gym membership

Employee discounts on services and—

Career growth opportunities

Job summary

Fitness Connection is looking for a motivated Fitness Consultant who thrives on connecting with people and creating positive experiences. You will be the first contact for many future members, guiding them through membership options and helping them understand the value of our services.

This role emphasizes relationship-building, trust, and delivering welcoming, supportive experiences in a fast-paced club environment, with opportunities for growth within the organization.

Qualifications

• High school diploma or GED required or preferred.
• Experience in sales, retail, hospitality, or customer service preferred.
• Complete Fitness Connection's EPIC Training Program within the designated timeframe.

Responsibilities

• Guide future members through the membership selection process using Fitness Connection's proven sales process.
• Conduct engaging club tours that connect individual goals to membership and service solutions.
• Present memberships, personal training, and club services confidently and professionally.
• Generate leads through referrals, networking, outreach activities, and community engagement.
• Conduct prospecting and follow-up activities with consistency and professionalism.
• Maintain an active pipeline of future members and scheduled appointments.
• Create welcoming first impressions for every guest and member.
• Build relationships that foster trust, loyalty, and long-term engagement.
• Listen to member goals and concerns to provide personalized recommendations.
• Address questions and concerns with empathy, professionalism, and confidence.
• Help create an environment where members feel valued, supported, and inspired.
• Maintain accurate records for leads, referrals, memberships, and sales.
• Execute front desk responsibilities, member check-ins, and telephone inquiries.

Skills

Trust-building

Consultative selling

Presentation skills

Self-motivation

Education

High school diploma or GED

Tools

CRM systems

Job description

Fitness Connection is looking for a motivated Fitness Consultant who thrives on connecting with people and creating positive experiences. You will be the first contact for many future members, guiding them through membership options and helping them understand the value of our services.

This role emphasizes relationship-building, trust, and delivering welcoming, supportive experiences in a fast-paced club environment, with opportunities for growth within the organization.