Membership Growth Consultant

Fitness-Connection; Charlotte (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Complimentary gym membership

Employee discounts on services and pro

Career growth opportunities

Job summary

Fitness Connection is seeking a Fitness Consultant to connect with people, guide them through membership options, and help them begin a healthier journey. You will drive growth through engaging tours, personalized recommendations, and proactive follow-up while delivering outstanding member experiences.

Join a fast-paced club environment with flexible scheduling, performance goals, and opportunities for advancement.

Qualifications

• High school diploma or GED preferred.
• Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred.
• Completion of Fitness Connection's EPIC Training Program within the designated timeframe.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Ability to stand, walk, bend, and move throughout the club for extended periods.
• Ability to lift and move up to 50 pounds.

Responsibilities

• Guide future members through the membership selection process using Fitness Connection's proven sales process.
• Conduct engaging club tours that connect individual goals to membership and service solutions.
• Present memberships, personal training, and club services confidently and professionally.
• Generate leads through referrals, networking, outreach activities, and community engagement.
• Conduct prospecting and follow-up activities with consistency and professionalism.
• Maintain an active pipeline of future members and scheduled appointments.
• Create welcoming first impressions for every guest and member.
• Build relationships that foster trust, loyalty, and long-term engagement.
• Listen to member goals and concerns to provide personalized recommendations.
• Address questions and concerns with empathy, professionalism, and confidence.
• Help create an environment where members feel valued, supported, and inspired.
• Maintain accurate records for leads, referrals, memberships, and sales.
• Execute front desk responsibilities, member check-ins, and telephone inquiries.
• Follow company policies and procedures, including operational and safety requirements.
• Support opening, closing, cleanliness, and merchandising responsibilities.
• Maintain organizational standards that contribute to a positive member experience.

Skills

Trust building

Consultative selling

Closing sales

Presentation skills

Self-motivation

Education

High school diploma

Tools

CRM software

Club management tools

Job description

Fitness Connection is seeking a Fitness Consultant to connect with people, guide them through membership options, and help them begin a healthier journey. You will drive growth through engaging tours, personalized recommendations, and proactive follow-up while delivering outstanding member experiences.

Join a fast-paced club environment with flexible scheduling, performance goals, and opportunities for advancement.