Fitness Front Desk Lead - Guest Experience Champion

Tetherow Resort; Bend (OR); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

401(k) plan with Company match

Medical, dental, and vision insurance

Paid Time Off

Discounts at Tetherow restaurants &amp

Employee meal discounts

Work in one of the most beautiful sets

Job summary

Tetherow Resort in Bend, Oregon, seeks a Fitness Front Desk Supervisor to lead daily front desk operations in our fitness facility. The role requires supervising staff, handling scheduling, and delivering exceptional guest experiences.

You will register members and guests, process sales at the front desk, maintain cleanliness, and uphold safety standards while representing the resort with a professional, energetic demeanor. Weekend and holiday availability is expected.

Qualifications

• Minimum of one year in retail or fitness center customer service; supervisory/lead level experience preferred.
• Current membership in a fitness center or strong knowledge of fitness center operations; resort/high-end club service experience preferred.
• Passion for creating an exceptional guest experience.
• Excellent communication, customer-service focus, and interpersonal abilities.
• Conflict resolution, problem solving, decision-making, and time management skills.
• Energetic, inspiring, adventurous with professional appearance and demeanor.
• Able to work independently and in a team; develop cooperative relationships.
• Experience performing sales transactions using a POS system.

Responsibilities

• Supervise the fitness center front desk operations during assigned shift.
• Delegate daily tasks and monitor appearance, standards, and performance of front desk staff.
• Act as hub of information for all things Tetherow Fitness/Sport related.
• Direct contact for scheduling challenges and filling open shifts.
• Register members and guests and perform point-of-sale transactions.
• Provide amenities and maintain the facility, including locker rooms, pool deck, and front desk.
• Conduct regular facility checks for cleanliness and safety and enforce pool area rules.
• Assist Sport management with scheduling and other tasks as needed.
• Communicate clearly and foster a positive team environment and morale.
• Assist in recruiting and training new team members.

Skills

Customer service

Supervisory experience

Communication skills

Computer proficiency

Sales transactions

Time management

Teamwork

Flexible schedule

Education

High school diploma

Tools

POS systems

Job description

Tetherow Resort in Bend, Oregon, seeks a Fitness Front Desk Supervisor to lead daily front desk operations in our fitness facility. The role requires supervising staff, handling scheduling, and delivering exceptional guest experiences.

You will register members and guests, process sales at the front desk, maintain cleanliness, and uphold safety standards while representing the resort with a professional, energetic demeanor. Weekend and holiday availability is expected.