Fitness Club Operations Lead

Crunch Fitness - Undefeated Tribe; Longview (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

Health insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring an Assistant General Manager in Longview, TX. You will join the leadership team to support the Managing Partner in daily club operations, staff development, and delivering a best-in-class member experience.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, ensuring high hospitality, KPI achievement, and policy compliance in a busy full-time role.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Strong leadership, accountability and communication to drive results.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives.
• Monitor scorecard performance to meet or exceed KPI standards.
• Lead by example delivering personal and team performance targets.
• Manage staff performance standards with ongoing development, training and coaching.
• Oversee front desk operations, facility cleanliness and member experience.
• Coordinate scheduling and labor management in cooperation with the Managing Partner.

Skills

People management

Customer service

KPI monitoring

Staff training

Communication

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe is hiring an Assistant General Manager in Longview, TX. You will join the leadership team to support the Managing Partner in daily club operations, staff development, and delivering a best-in-class member experience.

You will lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, ensuring high hospitality, KPI achievement, and policy compliance in a busy full-time role.