Fitness Floor Staff

YMCA of Greater Boston; Reading (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Free YMCA Membership

Health, Dental, and Vision Benefits

Retirement Plan

Paid Time Off

Job summary

YMCA of Greater Boston is seeking a Fitness Center Concierge for the Burbank YMCA location to support member experience and facility cleanliness. The role emphasizes safety, cleaning, and welcoming service while adhering to branch policies.

Candidates should have fitness floor or customer service experience, CPR/AED certification, and the ability to work opening, closing, and weekend shifts; CORI/SORI background check is required.

Qualifications

• Fitness floor or customer service experience.
• CPR/AED certification.
• CORI/SORI background check.

Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Skills

Customer service

CPR/AED

Tools

CORI/SORI background check

Job description

Description

The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.

Department

Center Staff

Location

Burbank YMCA

Compensation

$16.00 - $17.00 / hour

Key Responsibilities

• Understand and demonstrate all policies and expectations of branch fitness facilities.
• Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
• Ensure adequate cleaning products are placed in fitness facilities.
• Clean high touch areas and all other equipment between sessions.
• Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
• Provide notification to members when appropriately 10 minutes remain in a member's session.
• Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
• Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
• Able to work opening, closing, and weekend shifts on a flexible schedule.

Skills, Knowledge and Expertise

Required Qualifications

• Fitness floor or customer service experience
• CPR/AED certification
• CORI/SORI background check

Preferred Qualifications

• NCCA or similar accredited personal training certification

Physical Demands

• Ability to physically and verbally interact with members and staff.
• Ability to handle cleaning supplies and personal protective equipment.
• Ability to travel throughout the fitness center.
• Ability to lift up to 50 lbs.

Benefits

Why work at the Y?

• Developing your leadership skills in a caring, challenging & diverse working environment.
• Exploring a wide range of opportunities as you learn new skills and functions.
• Shaping the future of young children while making a difference each day for our communities and each other.
• Engaging in YMCA career training programs and working alongside those who have the same passion.
• A healthy work/life balance
• Comprehensive benefits including:
• FREE YMCA Membership for you.
• Discount on Specialty Programs like Personal Training and Swimming Lessons.
• Discounted or FREE family membership.
• Robust Retirement Plan up to 10%. (see eligibility requirement)
• Health, Dental, and Vision Benefit Package.
• Vacation and Sick Time (PT receive sick time)