Reporting to the Student Account Services Manager, the Fiscal Technician performs diverse duties related to cash management and provides significant oversight and reconciliation support for the university’s payment platforms/systems.
- Serves as primary contact for student payment issues. Retrieves daily reports and verifies payments are correctly applied to student accounts.
- Downloads the daily deposit reports and matches deposits to each online payment report.
- Manually enters payments from various systems on student accounts in Banner.
- Maintains spreadsheets for all deposits, including online credit cards and electronic checks, to facilitate reconciliation.
- Provides front-line customer service by welcoming office visitors and responding to phone, email and in-person inquiries from students and parents.
- Provides accurate information concerning student account charges, payments, schedule protection, financial aid transactions, refunds and direct deposit enrollment.
- Uses professional judgement to determine when to elevate a question/issue.
- Reconciles credit card merchant fee statements and to credit card batches, state receipts and the daily ledger.
- Reconciles ACH transfers from the state and electronic check payments to the Bank of America statement.
- Makes bank runs as needed.
- Works with Controller’s Office to reconcile accounts and maintain accurate financial records.
- Handles desktop deposits.
- Processes returned checks.
- Handles wire reimbursement for returned checks.
- Prepares the monthly Financial Responsibility Composite Score and returned check reports.
- Associate’s degree in accounting or related field and two years of bookkeeping or financial experience. An equivalent combination of education and experience may be considered.
- Proficiency with Microsoft Word and Excel.
- Knowledge of cash receiving, accounting and disbursement methods.
- Exceptional customer service and organizational skills.
- Effective oral and written communication skills.
- Exceptional attention to detail and the ability to count and dispense cash accurately, detect and correct errors when balancing and reconciling cash entries, and maintain accurate cash accounting records.
- Effective interpersonal skills and the ability to establish and maintain effective working relationships with faculty, staff, students and the public.
- Sufficient technical ability to master required software.
- Customer service experience.
- Accounts receivable experience.
Telecommuting: This position is not eligible for telecommuting/remote work.