Dispatcher

Alta Equipment Group; Illinois; Hybrid; USD 28,000 - 36,000; Full time

Job summary

Alta Equipment Group is seeking a full-time Service Dispatcher for the Montgomery, IL branch. This first shift role handles dispatching technicians for service requests and PMs, prioritizes calls, and manages invoicing and paperwork.

Strong communication and time management are essential for daily coordination with field staff and customers. The position requires basic technical knowledge, is based at our Montgomery location, and offers hourly pay between $20 and $26 depending on experience.

Qualifications

• Experience in dispatching, warranty administration or mechanic work is preferred.
• Strong technical knowledge base to support technicians.
• Proficient with Word, Excel and Outlook; ERP experience is a plus.

Responsibilities

• Dispatch Technicians to handle service requests and PMs.
• Take, record and prioritize customer calls for service requests.
• Prepare and file customer invoices.
• Organize and file department paperwork.
• Maintain Technician time logs.
• Answer internal and customer service calls.
• Enter weekly payroll time cards.
• Open and close work orders with detailed notes.
• Assist invoicing and AR tasks.
• Schedule and monitor PMs for technicians.
• Run PM reports and audits.
• Coordinate technician assignments to closest qualified staff.
• Monitor fleet service calls to ensure on-time field visits.
• Support with technical data and uphold Alta's guiding principles.

Skills

Dispatching

Customer service

Time management

Communication skills

Tools

Microsoft Word

Excel

Outlook

ERP system

Job description

Our Material Handling group is seeking a full-time Service Dispatcher for our Montgomery, IL branch. This position is first shift, Monday to Friday. The expected hourly pay for this role ranges between $20-$26/hr based on overall candidate experience.

The primary responsibilities of the position consist of, but are not limited to:

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Maintain Technician time log

• Answering internal and customer service calls
• Weekly payroll time card entry
• Opening and closing work orders, including accurately recording story lines into each order
• Invoicing & accounts receivables assistance
• PM running & monitoring throughout the month
• PM tracking reports & audit completed work for weekly meeting
• PM scheduling for technicians
• Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
• Fleet service call monitoring & assignment
• Fleetmatics monitoring to ensure technicians are on time at field accounts
• Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
• Assist Technicians with finding technical data
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned

Desired Skills and Qualifications:

• Previous dispatching, warranty administrative or mechanic experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers

• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles