1st Shift Quality Assurance Supervisor - Process Improvement

DHL Supply Chain; Lockbourne (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Discounted stock purchase

PTO policy

401K

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor for a 1st shift role in the US. The position includes direct supervision of hourly QA staff and oversight of our quality program, CAPA, audits, and metrics tracking.

Primary responsibilities cover maintaining the QA system, regulatory compliance, and daily customer service standards. The role requires a Bachelor’s degree and strong QA/analytical skills, with opportunities for growth within the QA organization.

Qualifications

• Bachelors Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned.

Skills

QA knowledge

People management

Data analysis

Communication skills

Training & facilitation

Self management

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor for a 1st shift role in the US. The position includes direct supervision of hourly QA staff and oversight of our quality program, CAPA, audits, and metrics tracking.

Primary responsibilities cover maintaining the QA system, regulatory compliance, and daily customer service standards. The role requires a Bachelor’s degree and strong QA/analytical skills, with opportunities for growth within the QA organization.