First-Shift Onsite Tech Support Coordinator

TEKsystems; Town of Middleton (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for field technicians, providing real-time support, troubleshooting, status tracking, and coordination throughout the installation process.

The ideal candidate is highly organized, customer service oriented, and comfortable working in a fast-paced environment where they will communicate with technicians, document

Qualifications

• Currently pursuing or have completed a degree, certification, or technical training program in Information Technology or a related field.
• Strong customer service and communication skills.
• Ability to multitask and manage multiple priorities simultaneously.
• Strong attention to detail and documentation skills.
• Comfortable working with databases, ticketing systems, and Microsoft Office applications.
• Ability to troubleshoot issues, evaluate root causes, and coordinate resolutions.

Responsibilities

• Serve as the primary contact for field technicians by handling inbound support calls and requests.
• Make outbound calls to technicians to gather project status updates, provide guidance, and resolve issues that may impact project completion.
• Document technician activity, project progress, and support interactions accurately within company systems.
• Coordinate and communicate next steps to technicians performing installation and service work.
• Verify that all required site arrangements, equipment deliveries, and project prerequisites have been completed prior to scheduling work.
• Confirm successful installation and functionality of equipment following project completion.
• Manage and close completed service requests within ServiceNow and other customer systems.
• Enter project updates and maintain accurate records in accordance with established processes and customer requirements.
• Escalate issues as needed and assist with coordinating resolutions to support timely project completion.

Skills

Customer service

Communication

Multitasking

Attention to detail

Documentation

Troubleshooting

Databases

Education

Degree or certificate in Information Technology or related field

Tools

ServiceNow

Ticketing Systems

Microsoft Office

Job description

TEKsystems is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for field technicians, providing real-time support, troubleshooting, status tracking, and coordination throughout the installation process.

The ideal candidate is highly organized, customer service oriented, and comfortable working in a fast-paced environment where they will communicate with technicians, document