Customer Service Representative

Joinimagine; Portland (OR); On-site; USD 70,258,000 - 74,390,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO: holidays and vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Portland, OR is seeking a First Shift Customer Service Representative to process orders and provide product, service, and transit information to customers and carriers. The role emphasizes strong communication with clients and drivers and requires experience with dispatch/TMS systems.

Proficiency in Microsoft Office is expected; WMS experience (JDA/Blue Yonder/SAP) is a plus. This position offers a fast-paced, customer-centric environment with growth opportunities and

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine cause, and implement the best solution.
• Maintain customer records and update account information.
• Assist with order and product management and prepare related reports.

Skills

Customer service

Communication

Dispatch/TMS

Microsoft Office

WMS experience

View software

Fast-paced environment

Education

High School Diploma or Equivalent

Tools

WMS (JDA/Blue Yonder/SAP)

View software

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Assists department, performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures.

Position: First Shift Customer Service Representative
Shift: 7:00AM to 3:00PM Monday - Friday
Pay: $24.80 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.