On-Site Collections Supervisor (1st Party)

AllianceOne Inc; Maumee (OH); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

401k after 90 days

Paid Time Off

Job summary

AllianceOne Inc is seeking a Call Center Supervisor for their location in Maumee, OH. In this role, you will manage a team to ensure they meet operational performance metrics while providing support and coaching. This position requires a minimum 1 year of management experience in a call center and offers comprehensive benefits including health insurance, PTO, and a 401k plan.

The ideal candidate is dedicated to developing their team and has strong conflict resolution skills.

Qualifications

• Minimum 1 year of call center management experience or 3 years in the collections industry.
• Proven ability to manage and develop teams in a call center environment.
• Availability to work Monday through Friday, 10 am to 7 pm EST.

Responsibilities

• Manage and develop a team to meet performance and quality metrics.
• Monitor team performance and provide appropriate coaching.
• Handle escalated customer inquiries promptly and professionally.

Skills

Call center management

Team development

Conflict resolution

Proficiency in MS Office

Education

High School Diploma or equivalent

Job description

AllianceOne Inc is seeking a Call Center Supervisor for their location in Maumee, OH. In this role, you will manage a team to ensure they meet operational performance metrics while providing support and coaching. This position requires a minimum 1 year of management experience in a call center and offers comprehensive benefits including health insurance, PTO, and a 401k plan.

The ideal candidate is dedicated to developing their team and has strong conflict resolution skills.