On-Site Collections Call Center Supervisor

AllianceOne; Maumee (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

AllianceOne in Maumee, OH is seeking a Call Center Supervisor for 1st Party Collections to lead a on-site team and achieve performance targets. You will coach Agents, monitor performance metrics, and ensure client satisfaction while managing daily shift operations.

The ideal candidate has at least 1 year of call center leadership (or 3 years in collections), a high school diploma, and proficiency with MS Office. Schedule is Mon–Fri 10:00 AM–7:00 PM EST; pay is $19/hour with full-time benefits.

Qualifications

• Minimum 1 year of call center management/leadership experience or 3 years of experience in the collections industry.
• High School Diploma or equivalent.
• Usage of MS Office.

Responsibilities

• Monitor and coach Agents to meet performance and quality targets.
• Review metrics and provide timely feedback to drive client satisfaction.
• Ensure service levels and productivity while managing daily shift.
• Address escalated calls professionally and guide team through issues.
• Enforce Teleperformance policies and security procedures.

Skills

Leadership

Coaching

Education

High School Diploma or equivalent

Tools

MS Office

Job description

AllianceOne in Maumee, OH is seeking a Call Center Supervisor for 1st Party Collections to lead a on-site team and achieve performance targets. You will coach Agents, monitor performance metrics, and ensure client satisfaction while managing daily shift operations.

The ideal candidate has at least 1 year of call center leadership (or 3 years in collections), a high school diploma, and proficiency with MS Office. Schedule is Mon–Fri 10:00 AM–7:00 PM EST; pay is $19/hour with full-time benefits.